Office Icons are All White


  1. Posts : 43
    Windows7
       #1

    Office Icons are All White


    For a couple days now I have had a problem with my office icons, and actually files with a PDF extension too. Here's a screen shot.



    I think I accidentally deleted something in the cache, or whatever, and that's what caused this. I did some Googling online for a solution, but haven't come across anything that has actually worked. I'm just seeing things like right-click > open with > choose default program, and the like. I think I need something more robust. Can someone suggest a foolproof way of getting my missing icons back? This is a work laptop and as such I can't do a System Restore (disabled).

    Thanks for the help!
    Last edited by Brink; 26 Apr 2016 at 17:10. Reason: removed broken image
      My Computer


  2. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #2

    See if rebuilding the icon cache helps.
    Icon Cache - Rebuild
      My Computer


  3. Posts : 43
    Windows7
    Thread Starter
       #3

    Thanks for that. There were a lot of good suggestions listed there and I tried them all.

    One this one link:
    Icon Cache - Rebuild did have two issues:
    C:\>DEL "%localappdata%\IconCache.db" /A
    Could Not Find C:\Users\rshuell001\AppData\Local\IconCache.db

    DEL "%localappdata%\Microsoft\Windows\Explorer\iconcache*" /A
    Could Not Find C:\Users\rshuell001\AppData\Local\Microsoft\Windows\Explorer\ic
    cache*


    Unfortunately, I still have the same problem. Ugh! What else can I try?
      My Computer


  4. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #4

    You could try a repair of Office. To to that open Control Panel, select Programs & Features, scroll down to Microsoft Office, Right Click on it & select Change, this should open a couple of Repair Options to try.
      My Computer


  5. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #5

    If the suggestion by Ranger4 doesn't fix your problem, run a System File Check (SFC).
    See if SFC finds issues that can't be fixed and let us know, here's an SFC tutorial:
    SFC /SCANNOW Command - System File Checker

    In post #1 you stated
    For a couple days now I have had a problem with my office icons, and actually files with a PDF extension too.
    I think I accidentally deleted something in the cache, or whatever
    If none of the suggestions help, can you explain what you did and how you deleted something in cache, or whatever ?
    I don't know if an Office repair could fix problems with PDF files.
      My Computer


  6. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #6

    I agree with David that Office repair is unlikely to fix your PDF problem.

    As David has asked could you explain what you deleted.
      My Computer


  7. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #7

    Did you look in the Recycle Bin and see if the deleted files are there ?
      My Computer


  8. Posts : 43
    Windows7
    Thread Starter
       #8

    The problems started on Sunday when I ran WinDirStat and found lots of superfluous files on my machine. I deleted several unnecessary files, and apparently I deleted some critical files in the process. The problems got worse sand worse Monday & Tuesday. By Wednesday, I conceded and asked my IT department to re-image my machine.

    I've been using WinDirStat for many years and never had these problems before. At first, I thought I made a small mistake, but it turned out to be a very big mistake.

    Thanks for trying to help out, everyone.
      My Computer


  9. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #9

    Thanks for getting back & glad to hear it's been fixed.
      My Computer


 

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