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Windows 7: Office Icons are All White

26 Apr 2016   #1
ryguy7272

Windows7
 
 
Office Icons are All White

For a couple days now I have had a problem with my office icons, and actually files with a PDF extension too. Here's a screen shot.



I think I accidentally deleted something in the cache, or whatever, and that's what caused this. I did some Googling online for a solution, but haven't come across anything that has actually worked. I'm just seeing things like right-click > open with > choose default program, and the like. I think I need something more robust. Can someone suggest a foolproof way of getting my missing icons back? This is a work laptop and as such I can't do a System Restore (disabled).

Thanks for the help!


My System SpecsSystem Spec
.
26 Apr 2016   #2
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

See if rebuilding the icon cache helps.
Icon Cache - Rebuild
My System SpecsSystem Spec
26 Apr 2016   #3
ryguy7272

Windows7
 
 

Thanks for that. There were a lot of good suggestions listed there and I tried them all.

One this one link:
Icon Cache - Rebuild did have two issues:
C:\>DEL "%localappdata%\IconCache.db" /A
Could Not Find C:\Users\rshuell001\AppData\Local\IconCache.db

DEL "%localappdata%\Microsoft\Windows\Explorer\iconcache*" /A
Could Not Find C:\Users\rshuell001\AppData\Local\Microsoft\Windows\Explorer\ic
cache*


Unfortunately, I still have the same problem. Ugh! What else can I try?
My System SpecsSystem Spec
.

26 Apr 2016   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You could try a repair of Office. To to that open Control Panel, select Programs & Features, scroll down to Microsoft Office, Right Click on it & select Change, this should open a couple of Repair Options to try.
My System SpecsSystem Spec
26 Apr 2016   #5
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

If the suggestion by Ranger4 doesn't fix your problem, run a System File Check (SFC).
See if SFC finds issues that can't be fixed and let us know, here's an SFC tutorial:
SFC /SCANNOW Command - System File Checker

In post #1 you stated
Quote:
For a couple days now I have had a problem with my office icons, and actually files with a PDF extension too.
I think I accidentally deleted something in the cache, or whatever
If none of the suggestions help, can you explain what you did and how you deleted something in cache, or whatever ?
I don't know if an Office repair could fix problems with PDF files.
My System SpecsSystem Spec
26 Apr 2016   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

I agree with David that Office repair is unlikely to fix your PDF problem.

As David has asked could you explain what you deleted.
My System SpecsSystem Spec
27 Apr 2016   #7
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Did you look in the Recycle Bin and see if the deleted files are there ?
My System SpecsSystem Spec
27 Apr 2016   #8
ryguy7272

Windows7
 
 

The problems started on Sunday when I ran WinDirStat and found lots of superfluous files on my machine. I deleted several unnecessary files, and apparently I deleted some critical files in the process. The problems got worse sand worse Monday & Tuesday. By Wednesday, I conceded and asked my IT department to re-image my machine.

I've been using WinDirStat for many years and never had these problems before. At first, I thought I made a small mistake, but it turned out to be a very big mistake.

Thanks for trying to help out, everyone.
My System SpecsSystem Spec
27 Apr 2016   #9
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Thanks for getting back & glad to hear it's been fixed.
My System SpecsSystem Spec
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 Office Icons are All White




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