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Windows 7: Office 2010 help takes me to chrome to display help topics

28 Apr 2016   #1
timkamat

Windows 7 Ultimate 64 Bit
 
 
Office 2010 help takes me to chrome to display help topics

MS Office 2010 offline help takes me to chrome and then displays the concerned help files from C:/users......temporary internet files. Does that mean help files are not installed properly? Images in help files do not load.




My System SpecsSystem Spec
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28 Apr 2016   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi & welcome to the Forum.

Office help files are not stored on your computer, when you select them you are taken to MS Office help file database via the internet.
My System SpecsSystem Spec
29 Apr 2016   #3
timkamat

Windows 7 Ultimate 64 Bit
 
 

Is that normal?
My office PC loafs help files from computer itself.


My System SpecsSystem Spec
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29 Apr 2016   #4
timkamat

Windows 7 Ultimate 64 Bit
 
 

On the laptop, the help files do not load images properly. Like the bullets beside "over to top" etc.
Will post screenshots in the evening.
Is there a way to store them pn laptop itself? Like the Windows 7 help content?

My System SpecsSystem Spec
01 May 2016   #5
timkamat

Windows 7 Ultimate 64 Bit
 
 

Here is the screen shot from my laptop


Attached Thumbnails
Office 2010 help takes me to chrome to display help topics-untitled.jpg  
My System SpecsSystem Spec
01 May 2016   #6
timkamat

Windows 7 Ultimate 64 Bit
 
 

Why does it happen so? I have repaired my office 2010 from control panel.Still issue is unresolved.
My System SpecsSystem Spec
01 May 2016   #7
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

How are you accessing the Office help files. I am using Office 2013 & I click on the little ? up on the top right hand corner, when I need the help files. This opens a small window with a Search panel in it. As far as I know it does not use your browser.
My System SpecsSystem Spec
01 May 2016   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Just a suggestion from a non expert, me.

Try what Ranger4 has suggested (Post 7) with your computer unhooked from the internet and see what you get.
My System SpecsSystem Spec
02 May 2016   #9
timkamat

Windows 7 Ultimate 64 Bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Just a suggestion from a non expert, me.

Try what Ranger4 has suggested (Post 7) with your computer unhooked from the internet and see what you get.
That's what I do. It opens up chrome and loads pages as in the screenshot
My System SpecsSystem Spec
02 May 2016   #10
timkamat

Windows 7 Ultimate 64 Bit
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
How are you accessing the Office help files. I am using Office 2013 & I click on the little ? up on the top right hand corner, when I need the help files. This opens a small window with a Search panel in it. As far as I know it does not use your browser.
That is exactly how it works on my office PC which has Windows 7 Ultimate 32 bit.
My System SpecsSystem Spec
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 Office 2010 help takes me to chrome to display help topics




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