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Windows 7: QANTAS emails are causing Outlook to freeze

13 Jul 2016   #1
sinfulangle

64 Bit
 
 
QANTAS emails are causing Outlook to freeze

Hi There,

I currently work as an IT Tech at a property development company.

We currently have staff who travel overseas often and flights are booked through the QANTAS website and the itinerary is emailed to a HR staff member.

When the HR team leader forwards the QANTAS itinerary email to the travelling staff member it freezes Outlook 2010 for exactly 5-6 minutes. After 5-6 minutes it unfreezes and successfully sends.

I have tried to follow this up with QANTAS but they have said it has nothing to do with their emails.

I believe it is something imbedded into the email which is causing Outlook to crash. (Maybe a hyperlink or some images?).

This happens on ANYONE in the company’s Outlook.

Any tips / suggestions?


My System SpecsSystem Spec
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14 Jul 2016   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi Sinfulangle, welcome to the Forum.

You have not mentioned what version of Outlook you are using. This MS website is applicable to Outlook 2013 & 2016 & there might be some solutions there you could try.

https://support.office.com/en-us/art...2-44e5a43eee5a
My System SpecsSystem Spec
17 Jul 2016   #3
sinfulangle

64 Bit
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
Hi Sinfulangle, welcome to the Forum.

You have not mentioned what version of Outlook you are using. This MS website is applicable to Outlook 2013 & 2016 & there might be some solutions there you could try.

https://support.office.com/en-us/art...2-44e5a43eee5a
Hi There.

I am using Outlook 2010. Thanks.
My System SpecsSystem Spec
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17 Jul 2016   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've seen a similar problem. When forwarding an email containing an attachement Outlook would "freeze" for a few minutes. Eventually the email would send. One workaround was to exit outlook via task manager then relaunch it. The email would then appear in the "Outbox" and could be sent instantly from there.

The problem stopped when we switched IT support to another company and they reconfigured our server. We also swithed to Office 365 at the same time.
My System SpecsSystem Spec
17 Jul 2016   #5
sinfulangle

64 Bit
 
 

Quote   Quote: Originally Posted by Callender View Post
I've seen a similar problem. When forwarding an email containing an attachement Outlook would "freeze" for a few minutes. Eventually the email would send. One workaround was to exit outlook via task manager then relaunch it. The email would then appear in the "Outbox" and could be sent instantly from there.

The problem stopped when we switched IT support to another company and they reconfigured our server. We also swithed to Office 365 at the same time.
Thanks for your reply. This is a temp fix but not a permanent one
My System SpecsSystem Spec
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 QANTAS emails are causing Outlook to freeze




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