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Windows 7: Outlook crashes

27 Nov 2009   #1
dickreuter

Windows 7 Ultimate 64
 
 
Outlook crashes

Since I have upgraded to Windows 7 64, my Outlook 2007 constantly crashes. I have been trying to repair the database, reinstalled outlook, deleted all messages, create a new user account, disabled plug ins, etc, in total I spend hours on it already.

Outlook just crases on a random basis, usually after 1-10 minutes when i start it, giving a message, the outlook stopped responding and is restarting now.

Any suggestions what else i can do to solve this problem is much appreciated.


My System SpecsSystem Spec
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27 Nov 2009   #2
besweeet

Windows 8 Professional x64
 
 

You could always completely uninstall Office 2007, then reinstall it. I wouldn't have done a upgrade of W7, since it usually leads to problems and doesn't perform as well when doing a clean install.

You could also try installing the Office 2010 beta, which can be installed side-by-side with your existing Office 2007 install (I believe).
My System SpecsSystem Spec
27 Nov 2009   #3
Frostmourne

Windows 7 Ultimate x86-64
 
 

Have you sent off a report for the problem? Check reliability monitor. There might be a solution.
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27 Nov 2009   #4
dickreuter

Windows 7 Ultimate 64
 
 

I have also reinstalled Windows 7, so it's no longer an update. I have also completely uninstalled Office. And yes, I have also formatted the hard drive.
My System SpecsSystem Spec
28 Nov 2009   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Any logs in Event viewer ??
Start > under start search Event viewer > Windows Logs > Application
See whether any Error related to Outlook are there ??
My System SpecsSystem Spec
14 Dec 2009   #6
Hydrology

Windows 7 Professional 64bit
 
 

Hi, I have the same problem as Dick. I have started with 2 clean installs and ended up with the same situation where Outlook 2007, and to a lesser extent Word and Excel crash several times a day. It happens most often when I am trying to attach a file to the email, or save an attachment from an incoming email. But, sometimes it happens when I am just reading or composing emails.

I checked the event log and there appears to be 3 entries for the crash. The 3 entries are listed below in cronological order. It is interesting to note that there was 7 minutes between entry 2 and entry 3 in the Application Log:



1 Error 12/14/09 1:41:43 PM
Faulting application name: OUTLOOK.EXE, version: 12.0.6514.5000, time stamp: 0x4a89dc70
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000374
Fault offset: 0x000cdcbb
Faulting process id: 0x1248
Faulting application start time: 0x01ca7d04a3e66822
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 77cb884d-e8f9-11de-8f2c-001517759f86

2 INFORMATION 12/14/09 1:41:53 PM
Fault bucket 1527478945, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.6514.5000
P3: 4a89dc70
P4: StackHash_d4e7
P5: 6.1.7600.16385
P6: 4a5bdb3b
P7: c0000374
P8: 000cdcbb
P9:
P10:
Attached files:
C:\Users\Tom\AppData\Local\Temp\10881671.od
C:\Users\Tom\AppData\Local\Temp\CVRA87.tmp.cvr
C:\Users\Tom\AppData\Local\Temp\WER71BD.tmp.WERInternalMetadata.xml
These files may be available here:
 
Analysis symbol:
Rechecking for solution: 0
Report Id: 77cb884d-e8f9-11de-8f2c-001517759f86
Report Status: 0

3 ERROR 12/14/09 1:48:03
Faulting application name: OUTLOOK.EXE, version: 12.0.6514.5000, time stamp: 0x4a89dc70
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000374
Fault offset: 0x000cdcbb
Faulting process id: 0x14fc
Faulting application start time: 0x01ca7d06405d04e5
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 5a2e744c-e8fa-11de-8f2c-001517759f86


I hope that someone can make some sence of this, because it happens 10 to 15 times a day. As an aside, and I can deal with this in another post, I am having a similar problem with IE 8. It also crashes and then restarts several times a day. Pretty much every piece of software that I have works fine with Windows 7 except Microsoft Software. Go figure!
My System SpecsSystem Spec
15 Dec 2009   #7
Frostmourne

Windows 7 Ultimate x86-64
 
 

Ntdll? What antivirus are you using? Can you post a shot of your installed programs and the msconfig startup tab?
My System SpecsSystem Spec
05 Jan 2010   #8
markes76

Windows 7 64Bit
 
 
same problem here

hi,
I have the same exact problem on my computer
windows 7 64 bit, with office 2007 - SP2
antivirus, is Symantec endpoint protection

Help....
My System SpecsSystem Spec
05 Jan 2010   #9
dickreuter

Windows 7 Ultimate 64
 
 

Download Office 2010 beta. That solved the problem for me.
My System SpecsSystem Spec
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 Outlook crashes




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