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Windows 7: outlook will no longer open

07 Jan 2010   #1
scala

windows 7 professional
 
 
outlook will no longer open

I originally posted this to another section , but because I now have a more serious problem I am cross posting here.

This was the original issue :
.eml extentions

However since downloading and attempting to install the hotfix from MS outlook no longer opens at all. The fix did not install but closed with the message "the expected version of outlook was not found"

Outlook partially opens then comes the window "Cannot start Microsoft office outlook. Cannot open the Outlook window" and outlook closes. However , I have two user accounts set up on this laptop and on the other account outlook functions perfectly well.

If anyone can help it would be really appreciated as I don't think that a reinstall is going to fix this either

Thank you

Scala


My System SpecsSystem Spec
.

07 Jan 2010   #2
brady

 

from search: type: run

from run, type: outlook.exe /s or /safe

does it open now?


do you have the outlook icon under your start menu? can you access the properties of the outlook profile/account?
My System SpecsSystem Spec
07 Jan 2010   #3
scala

windows 7 professional
 
 

Quote   Quote: Originally Posted by brady View Post
from search: type: run

from run, type: outlook.exe /s or /safe

does it open now?


do you have the outlook icon under your start menu? can you access the properties of the outlook profile/account?
Hi Brady ,
thanks for the quick response ...

I tried it and a window opened with ;
"Cannot start Microsoft office outlook. The command line argument is not valid. Verify the switch you are using"

Yes I do have the icon on the start menu and yes I can access the properties .

Ragards
Scala
My System SpecsSystem Spec
.


07 Jan 2010   #4
brady

 

what version of office do you have installed?
My System SpecsSystem Spec
07 Jan 2010   #5
scala

windows 7 professional
 
 

Office Ultimate 2007
My System SpecsSystem Spec
07 Jan 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hi, Welcome to SF,

You could try this
Start > Run > outlook /resetnavpane
Then try to open

Hope this helps
My System SpecsSystem Spec
07 Jan 2010   #7
brady

 

ok, lets try creating a new profile to "at least" get outlook back up.

[i know this is lazy copy/paste but I have a live issue]

Follow these steps to create a new e-mail profile in Outlook 2007 and in Outlook 2003:
  1. Click Start, and then click Run.
  2. Copy and paste (or type) the following command in the Open box and then press ENTER:control panel
  3. If you are in Classic View, double-click Mail. The Mail Setup dialog box opens. Go to step 5.
  4. If you are in Category View, under Control Panel, click Switch to Classic View, and then double-click Mail. The Mail Setup dialog box opens.
  5. In the Mail Setup dialog box, click Show Profiles.
  6. On the General tab, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click Add.
  7. In the Profile Name box, type the name that you want to use for the new e-mail profile, and then click OK.
  8. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
  9. Click the appropriate server type for your new e-mail account, and then click Next.
  10. Type your account information in the required boxes, and then click Next.
  11. Click Finish, and then click OK
My System SpecsSystem Spec
07 Jan 2010   #8
scala

windows 7 professional
 
 
now working

Hi Capt jack

that worked ... amazing!

Thank you .. now i can sleep peacefully



Hi Brady , thank you as well for your help .

take care

Scala
My System SpecsSystem Spec
07 Jan 2010   #9
brady

 

repped jack ^^
My System SpecsSystem Spec
07 Jan 2010   #10
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by scala View Post
Hi Capt jack

that worked ... amazing!

Thank you .. now i can sleep peacefully



Hi Brady , thank you as well for your help .

take care

Scala
Your Most Welcome Mate

Thanks for the Rep Brady
My System SpecsSystem Spec
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 outlook will no longer open




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