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Windows 7: Office Word 2007 opens for one user but not another

16 Mar 2010   #1
CarolC

Windows 7 Home Premium
 
 
Office Word 2007 opens for one user but not another

After successfully installing Windows 7 on my Dell tower I replaced Office 2003 with Office 2007. All of the applications work fine, on my account (administrator). Last night my son attempted to open Word (a new document) on his account, with no luck. We also attempted to open an existing document on his account with no luck. Why would the same program on the same machine open for one user account and not another??

Thanks for any help


My System SpecsSystem Spec
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16 Mar 2010   #2
brady

 

Account Permissions. Is he using "guest"? Or did you create a "standard" user account for him?
My System SpecsSystem Spec
16 Mar 2010   #3
CarolC

Windows 7 Home Premium
 
 

He is setup as a standard user account. Excel and Power point open and both work fine.
Thank you
My System SpecsSystem Spec
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17 Mar 2010   #4
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Hi carolC,
Try this.
1) In the non-admin account,

Go to <drive> \Program Files\Microsoft Office\Office12 and then double click on Winword.exe.
If it opens, then delete your existing shortcuts from start menu and desktop and create new ones.

If it doesnt, click on "Start", then "Run" and copy paste the following command, then click OK.

reg add HKCU\Software\Microsoft\Office\12.0\Word\Options /v NoReReg /t REG_DWORD /d 1

2) In case that doesnt work, temporarily switch the non-admin account to Admin level, run Word once, then switch the account back to standard.
My System SpecsSystem Spec
18 Mar 2010   #5
CarolC

Windows 7 Home Premium
 
 

Dear Bill2,

I did try your suggestions.
The "Start", then "Run" and copy paste the following command, then click OK.

reg add HKCU\Software\Microsoft\Office\12.0\Word\Options /v NoReReg /t REG_DWORD /d 1


WORKED!!!

Word now opens, with one small bug. Just as Word opens I get the following popup message: Word could not create the wok file. Check the temp environment variable. I click ok and word opens.
I know I should ask if I should be concerned and if there is a fix for this.

Thank you again so very much for helping me out
My System SpecsSystem Spec
18 Mar 2010   #6
CarolC

Windows 7 Home Premium
 
 

Bill2,
I found this information, maybe you can tell me if I'm on the right track?
Re: Error : Word could not create a work file. Check Temp Environment Variable
There is some sort of problem with the Windows temp folder (perhaps deleted by mistake?). To check (and fix if needed) right click on "my computer" and select "properties". In the box that opens click on the "advanced" tab. Now click the button near the bottom marked "environment variables". The path to the Windows temp folder will be shown at the top part of the box. Check to see if the path actually exists or edit it to a folder of your own choosing. Check both "TEMP" and "TMP" and, if you alter them, make them use the same folder. Okay your way out and reboot. Now try the programs you are having difficulty with.
Here is a picture from my computer, it is here that I am not sure if my system is correct or not????? Thank you again for your help.
Name:  Environment Variables.PNG
Views: 38
Size:  19.3 KB


My System SpecsSystem Spec
18 Mar 2010   #7
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

CarolC,
You're on the right track.
And if the error reappears do the following:
Navigate to
" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cache" registry key
Double click on that key and modify its value to %USERPROFILE%\Local Settings\Temporary Internet Files.
My System SpecsSystem Spec
22 Mar 2010   #8
CarolC

Windows 7 Home Premium
 
 

Dear Bill2,
Sorry I went missing for a few days. Trust me, if my problem were fixed, I would have let you know, unfortunately, the problem with my son's account is still with me. I did what you said above. I have attached a screen shot of the registry. Maybe you will see something that I missed.
Let me know. Thank you -copy-registry.png


My System SpecsSystem Spec
22 Mar 2010   #9
brady

 

Hi CarolC,
From the "run" line can you type in: winword.exe /a then hit enter?

This should open word for your son. If necessary we can modify your "shortcut" to always open word with the /a switch.
My System SpecsSystem Spec
22 Mar 2010   #10
Techymike

windows 7 home premium 64
 
 
As an added note!

With word 2007 there are two forms of documents the regular old version (2000-2003) with x.doc and the newer version (2007) that carries with x.docx. When you save any document be sure that who ever you send it to has the ability to read it so if you send it in x.docx then it will not display when the receiver tries to open it.
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 Office Word 2007 opens for one user but not another




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