Windows 7: Sending command problem

Just got a new computer and installed Microsoft office. Whenever I try to open up a word document attached to an email, I get the message "There was a problem sending the command to the program" and file doesn't open. Tried reinstalling office, but no luck. Can anyone help?

You may just need to "associate" file type in control panel>default programs>


ken

sorry, you should assume i'm an idiot. what does that mean?

Go here (see pic) and "associate" (mark) the *.doc with word.


Let me know if you need help.


ken

It seems to be any office attachment I try to open from my email. Any attachment i click on it says that command

Ok what mail program? what are the extensions (*>doc, *.eml, *.???) of the items you are trying to open

Ken

Its webmail - lotus notes. And the files are just word or excelfiles. Thx

dick2405,

This used to be a problem with ZoneAlarm. I dont know whether the problem exists now or has been rectified. If you have ZA installed, try disabling it.

I don't think I have Zone Alarm. The attachments open OK from my hotmail account , it is just my lotus notes / webmail account they don't open from.

Tell us the name (extension) of the files.