problem with Word 07


  1. Posts : 3
    system 7 64 bit
       #1

    problem with Word 07


    Suddenly Word 07 will not work - but Excell etc is fine. Spent 3 hours with help desk on Microsoft for $49. They could not help me. They took over my computer and uninstlled and reinstalled 2 times. Still would not work. I finally used a free uninstall program called 'Revouninstall'. This first uses the programs uninstall and then checks the registry and found approx 4900 entries which it removed almost automatically. Reinstalled Office 07 and everything worked fine. Am still fighting with MS about the charge since they could not help. If additional help is needed contact me - Removed.
    Last edited by Airbot; 21 Apr 2010 at 21:36. Reason: email removed..
      My Computer


  2. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #2

    One should always use Revo for uninstallation. Next time you have trouble with Word, try this procedure:

    - Backup your registry (important)
    - Type in regedit into Start/search and press Enter
    - Click the arrow next to HKEY_CURRENT_USER then Software then Microsoft then Office then Word
    - Right-click Addins and click Rename. Rename it to: oldAddins
    - Go back up to Office
    - Click the arrow next to 12.0 then Word
    - Right-click Data and click Rename. Rename it to: oldData
    - Right-click Options and click Rename to: oldOptions
    - Go back up to the top of the left pane.
    - Click the arrow next to HKEY_LOCAL_MACHINE then Software then Microsoft then Office then Word
    - Right-click Addins and click Rename. Rename it to: oldAddins

    Once you've done that restart your computer and see if you still have the same issue
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:51.
Find Us