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Windows 7: Microsoft Document Imaging doesn't work any more

12 May 2010   #1

Windows 7 Professional 64 bit
Microsoft Document Imaging doesn't work any more

Hi - I have used Microsoft Document Imaging for years in at least three versions of Office and four versions of windows without signifigant problems. The Office 2007 version has been virtually unusable for the past month or so. I am running Windows 7 Home Premium 64 bit edition.

The problem goes like this - after starting the Document Imaging program, I go File -> Scan new document, select the grayscale preset and hit the scan button. The first page apparently gets scanned correctly (I can see the image as it is scanned), then a pop-up window appears with message that the Document Imaging program has stopped working. There is no opportunity to save the scan to a file. This happens consistently (100% of the time).

If I try ignoring this (hoping that it will work the second time) I get the following message "An internal error has occured. If this error persists please reinstall the application and scanner software".

I have reinstalled my scanner driver but this didn't help. I am reluctant to reinstall Office as I do not want to lose all of my settings.

The scanner works fine with other applications (ex: Photoshop Elements) so I doubt that it is a scanner problem.

The Event Log give the following
Faulting application name: MSPOCRDC.EXE, version: 12.0.6423.1000, time stamp: 0x49aeb3c7
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
Exception code: 0xe0000002
Fault offset: 0x0000b727
Faulting process id: 0x17f8
Faulting application start time: 0x01caf1577d9df75e
Faulting application path: C:\PROGRA~2\COMMON~1\MICROS~1\MODI\12.0\MSPOCRDC.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: d8f3e7e8-5d4a-11df-aa32-0021851b4c9d

Any help would be appreciated


My System SpecsSystem Spec


 Microsoft Document Imaging doesn't work any more

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