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Windows 7: Did not ask for the upgrade - now what?


12 Jun 2010   #1

Windows 7 Pro
 
 
Did not ask for the upgrade - now what?

I woke up my computer from hibernation this morning and found a nag popup telling me I need to reboot to finish the installation for the updates.

Very annoying since I didn't ask for the updates, and I have good reasons I hibernate rather than shut down.

I started powerpoint to continue a presentation I'd been working on and found I was in a new version. I had installed office 2002 when I bought my Windows 7 machine, but now I have office 2007 (I think - I haven't found Help-About yet. I don't know how to navigate this new version).

The problem is, I didn't order an office upgrade, and when I open an app, it asks me for the product key. I don't have an office 2007 product key since I didn't buy the upgrade. I don't NEED an upgrade. Office 2002 works fine for me.

Perversely, I do need an upgrade for Outlook, but it did NOT upgrade Outlook!

Anyway, I guess this is trial-ware, and will stop working after an evaluation period.
Now what? When it stops working I need my Office 2002 back, but I can't find my Office 2002 install DVD. I misplaced it since I used it on my new machine about 3 months ago.

Okay - that was the most important question.
The second question is - how did I get this upgrade without asking for it?

Thanks,
Jon


My System SpecsSystem Spec
.

12 Jun 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JonJacobs View Post
I woke up my computer from hibernation this morning and found a nag popup telling me I need to reboot to finish the installation for the updates.

Very annoying since I didn't ask for the updates, and I have good reasons I hibernate rather than shut down.

I started powerpoint to continue a presentation I'd been working on and found I was in a new version. I had installed office 2002 when I bought my Windows 7 machine, but now I have office 2007 (I think - I haven't found Help-About yet. I don't know how to navigate this new version).

The problem is, I didn't order an office upgrade, and when I open an app, it asks me for the product key. I don't have an office 2007 product key since I didn't buy the upgrade. I don't NEED an upgrade. Office 2002 works fine for me.

Perversely, I do need an upgrade for Outlook, but it did NOT upgrade Outlook!

Anyway, I guess this is trial-ware, and will stop working after an evaluation period.
Now what? When it stops working I need my Office 2002 back, but I can't find my Office 2002 install DVD. I misplaced it since I used it on my new machine about 3 months ago.

Okay - that was the most important question.
The second question is - how did I get this upgrade without asking for it?

Thanks,
Jon

Jon

You probably have your downloads set to download and install instead of the preferred ask me first.. You can un-install the updates through add/remove but I would make sure I have a back up and a restore point before you do



Good Luck

Ken
My System SpecsSystem Spec
12 Jun 2010   #3

Windows 7 Pro
 
 

Thanks Ken,
I didn't set a restore point just before that upgrade happened, so I guess I better not try uninstall.
How do I set my downloads to the "ask me first"?

Jon
My System SpecsSystem Spec
.


12 Jun 2010   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

First, I'm never going to believe Windows Update changed your Office version, so IMO we'll have to look explanation elsewhere.

The most logical explanation that comes to mind is that you have two versions of Office installed on your computer. Your specs say you have an HP TouchSmart; at least here in Europe that normally comes with pre-installed Office 2007 trial. So if you have, as you say, a self installed Office 2002, you have accidentally opened your PowerPoint presentation not with that, but with this Office 2007 Trial.

This theory is also supported by the fact that the trial version of Office, pre-installed on most HP computers, does not include Outlook, and as you told, your Outlook was not "upgraded".

Kari
My System SpecsSystem Spec
12 Jun 2010   #5

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Do your PC come with a MS Office 2007 Trial?
My System SpecsSystem Spec
12 Jun 2010   #6

Windows 7 Ultimate (x64) SP1
 
 

Quote   Quote: Originally Posted by Kari View Post
First, I'm never going to believe Windows Update changed your Office version, so IMO we'll have to look explanation elsewhere.

The most logical explanation that comes to mind is that you have two versions of Office installed on your computer. Your specs say you have an HP TouchSmart; at least here in Europe that normally comes with pre-installed Office 2007 trial. So if you have, as you say, a self installed Office 2002, you have accidentally opened your PowerPoint presentation not with that, but with this Office 2007 Trial.

This theory is also supported by the fact that the trial version of Office, pre-installed on most HP computers, does not include Outlook, and as you told, your Outlook was not "upgraded".

Kari
Very well said. I agree with you 100%
My System SpecsSystem Spec
12 Jun 2010   #7

Win 7 Ultimate 32bit
 
 

I also agree with Kari.
My System SpecsSystem Spec
12 Jun 2010   #8

Windows 7 Pro
 
 

However it got there, Windows thinks it is the only version. I right-click a file and select open with. I only have 1 version of powerpoint to select and it's 2007. And I MUST print out Handouts tonight. They HAVE to be Landscape. No prob with 2002. I can't find a way to set it to landscape for HANDOUTS in 2007. I am so thoroughly shafted. (Landscape for printing as slides, easy. But I can't do it for Handouts in 2007.)
My System SpecsSystem Spec
12 Jun 2010   #9

Windows 7 Pro
 
 

Now it's even worse. All options are greyed out on all my office products. I can't do a blooming thing. Since my office apps are the main thing I use my computer for, it is now nothing but a paperweight. Uninstalling and reinstalling 2002 is not an option. I lost my DVD sometime in the last 2 months.
My System SpecsSystem Spec
13 Jun 2010   #10

Windows 7 Ultimate 64 bit
 
 

Have you tried doing a System Restore. Even if you didn't set a restore point, doing certain tasks such as uninstalling certain program and installing a critical windows update will automatically create a system restore point. Make sure you select a restore point before you lost office 2002.
My System SpecsSystem Spec
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 Did not ask for the upgrade - now what?




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