Open Word 2007 + Mouse conflict


  1. VFTech
    Posts : 13
    Windows 7
       New #1

    Open Word 2007 + Mouse conflict


    I am trying to help this user with a windows 7 laptop issue but I'm not sure if an update might have caused it or something else.
    In Word a new open file or opening up an e-mailed Word doc, the pointer/cursors morphs into a circle spinning, looks like its thinking but it’s not.
    When the user closes out of Word--the pointer shows up but when I open Word back up and it does it again...Anyone encounter this issue and have a resolution to this?

    I looked up a few articles and it said it has something to do with the print spooler--disable it from the Services section. Which I did and that seemed to take care of it temporarily. I'll have to check the users printer list because this user might have been setup with client's printers.

    Do I need to do some updates on touchpad, office 2007?! Please help.
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  3. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #2

    Hello !!

    Follow this aricle and diable all the add-ins and see if that fixes it Enable or disable add-ins in Office programs - Support - Microsoft Office

    Hope this helps,
    Captain
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  4. VFTech
    Posts : 13
    Windows 7
    Thread Starter
       New #3

    Thanks for responding, I will give this a try on Monday and let you know how that works.
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