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Windows 7: license problem

07 Jul 2010   #1
TheUnseen

 
 
license problem

I had to reinstall windows 7 (64 bit home) fresh. I reattempted to install office 2010 pro trial, it went well up to about 99% when it did a "rollback changes" on me due to "possibly previous installed trial/beta". How is that possible when I installed W7 clean? (Not upgrade, but fresh install).


My System SpecsSystem Spec
07 Jul 2010   #2
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

If you did not do a new format of the HD, then there is probably a windows.old folder with traces of the office there.
My System SpecsSystem Spec
08 Jul 2010   #3
TheUnseen

 
 

Where would the windows.old be?
My System SpecsSystem Spec
08 Jul 2010   #4
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Use Windows Explorer


Attached Thumbnails
-windows_old_folder.jpg  
My System SpecsSystem Spec
08 Jul 2010   #5
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Are you using the same trial key or did you download a new one from MS?

As far as I know, only one Professional Plus Trial key can be installed on any given computer EVER. If you install a trial, use it, then uninstall Office and then go back to the Microsoft website and get a new key, the second installation will be rejected with an error message. Your problem may be related to that issue.

But try the following steps:

1) Delete the following keys from the registry (if exist):

HKLM\SOFTWARE\Microsoft\Office

HKCU\SOFTWARE\Microsoft\Office

2) Run the MS installer cleanup utility and remove Office 2010 entry (if any). Download from following link.

http://download.microsoft.com/downlo...BD/msicuu2.exe

3) Navigate to the C:\Program Files folder and delete any Office folders.

4) Click Start button, type "%temp" without quotes and hit Enter. Clean out the temp folder.

Restart your computer, then try installing.
My System SpecsSystem Spec
10 Jul 2010   #6
TheUnseen

 
 

Did that, problems still persist.
My System SpecsSystem Spec
10 Jul 2010   #7
TheUnseen

 
 

Quote   Quote: Originally Posted by DocBrown View Post
Use Windows Explorer
Not there.
My System SpecsSystem Spec
10 Jul 2010   #8
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

I have never used it, but some members use a program called Revo UnInstaller ???

not sure of the exact spelling of that. I have read it finds hard to uninstall programs & the registry links.
My System SpecsSystem Spec
10 Jul 2010   #9
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
10 Jul 2010   #10
TheUnseen

 
 

Still didn't work with Revo
My System SpecsSystem Spec
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