license problem


  1. Posts : 90
    W7
       #1

    license problem


    I had to reinstall windows 7 (64 bit home) fresh. I reattempted to install office 2010 pro trial, it went well up to about 99% when it did a "rollback changes" on me due to "possibly previous installed trial/beta". How is that possible when I installed W7 clean? (Not upgrade, but fresh install).
      My Computer


  2. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #2

    If you did not do a new format of the HD, then there is probably a windows.old folder with traces of the office there.
      My Computer


  3. Posts : 90
    W7
    Thread Starter
       #3

    Where would the windows.old be?
      My Computer


  4. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #4

    Use Windows Explorer
    Attached Thumbnails Attached Thumbnails license problem-windows_old_folder.jpg  
      My Computer


  5. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #5

    Are you using the same trial key or did you download a new one from MS?

    As far as I know, only one Professional Plus Trial key can be installed on any given computer EVER. If you install a trial, use it, then uninstall Office and then go back to the Microsoft website and get a new key, the second installation will be rejected with an error message. Your problem may be related to that issue.

    But try the following steps:

    1) Delete the following keys from the registry (if exist):

    HKLM\SOFTWARE\Microsoft\Office

    HKCU\SOFTWARE\Microsoft\Office

    2) Run the MS installer cleanup utility and remove Office 2010 entry (if any). Download from following link.

    http://download.microsoft.com/downlo...BD/msicuu2.exe

    3) Navigate to the C:\Program Files folder and delete any Office folders.

    4) Click Start button, type "%temp" without quotes and hit Enter. Clean out the temp folder.

    Restart your computer, then try installing.
      My Computer


  6. Posts : 90
    W7
    Thread Starter
       #6

    Did that, problems still persist.
      My Computer


  7. Posts : 90
    W7
    Thread Starter
       #7

    DocBrown said:
    Use Windows Explorer
    Not there.
      My Computer


  8. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #8

    I have never used it, but some members use a program called Revo UnInstaller ???

    not sure of the exact spelling of that. I have read it finds hard to uninstall programs & the registry links.
      My Computer

  9.   My Computer


  10. Posts : 90
    W7
    Thread Starter
       #10

    Still didn't work with Revo
      My Computer


 

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