Opening Help is slow

Petey7 · 23 Jul 2010

They don't have to be for a program to be slow. Have you tried my advice about defragging the hard drive, and emptying temp folders. If you think a virus is running in the background, by all means download, install, update, and run MalwareBytes. It's advised you empty temp folders first, and to ignore any hits that come from system restore. I still standby what I said before. 5 seconds to open is good for some stuff. Also, larger hard drive can take longer to find some stuff depending on where it is stored. 1TB for example, is great for storage but horrible for performance.

jibse · 23 Jul 2010

But then, about what resources you did speak in your previous answer ? I said you that I defrag my HDD each time my screensaver is triggered. No virus, no malware, sure.

Petey7 · 23 Jul 2010

Sorry, I forgot that you said that. It using a lot resources was one possible cause. If you are using using the computer that has the spec in your system specs, unfortunately our computers are starting to become out dated. I still like my laptop a lot, but there are now computers that cost a lot less and can do a whole lot more in a much shorter time frame. It is those computers that MS makes Office software on and for. Not saying there is anything wrong with your computer, just that newer programs running slow is something we all have to deal with.

lffoar · 24 Jul 2010

Jibse,
I don't know if this will help you but I've just installed office 2010 and found it rather slow and bloated to start. I then uninstalled all the associated programs with it as I only need word, powerpoint, excel and publisher. Now it runs as quickly as office 2003 or 2007 and the help file opens a lot quicker also.

jibse · 24 Jul 2010

Thanks Iffoar,

Which associated programs ? I have also only Excel, Word, PP and OneNote. I don't need OneNote, but I don't see a way to uninstall it. My Office version is an evaluation one. It is the same for you ?

jibse · 28 Jul 2010

Hello,

I have just installed the regular version of Office 2010 and all is perfect (no problems with help, no problems with ActiveX and OleObjects).
So, I think my hypothesis was the good one : the system one-click (with, perhaps, a bad internet connexion).

Barman58 · 28 Jul 2010

The way that the "Click to run" install works is probably the cause of this issue as it is set to install many non core functions, and their help, on first use.

This is due to the fact that most people do not use anything like all of the office suite, and thus have a fair amount of bloat on their system, following a full install.

Unfortunately as each user tends to use different functions this cannot be solved by removing functions

Over time a CTR install will settle down to work as well as a traditional install

jibse · 28 Jul 2010

Thanks Barman58,

I understand. Maybe it would be good that Microsoft gives this information at the time of the installation of the trial version ?

Barman58 · 28 Jul 2010

jibse said:

Thanks Barman58,

I understand. Maybe it would be good that Microsoft gives this information at the time of the installation of the trial version ?

I was part of the initial Beta test phase last year and the information as to how the "click to run" delivery system runs was explained in quite a lot of detail.

I am surprised that it's not better explained in the retail package. I decided to install the conventional package when it went gold so was unaware of the changes.

I like the idea of the click to run as I often install office in the form of the essentials fully installed and the other options set to "install on first run" as this keeps install time and disk space requirements to a minimum.