video hardware error

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  1. WebMattR
    Posts : 471
    W7 Professional x64
       New #11

    Yes. It should be available from either the manufacturer of the video card or the manufacturer of your machine (at this point it'd be helpful if your system specs were filled out, btw).
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  3. steveseven
    Posts : 115
    Windows 7
    Thread Starter
       New #12

    this is the info i have about the video problem:

    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Extra information about the problem
    BCCode: 117
    BCP1: 85917008
    BCP2: 8F23AF20
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
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  4. James Colbert
    Posts : 1,127
    Win7U 64 RTM
       New #13

    As mentioned by webmattr, your specs would be helpful:

    How to fill out system specs

    And, as suggested, did you update your video drivers?

    James
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  6. steveseven
    Posts : 115
    Windows 7
    Thread Starter
       New #14

    Is this all you need? and i wanted to update the video driver but it said the latest version was already downloaded.

    OS Name Microsoft Windows 7 Professional
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Dell Inc.
    System Model Inspiron 1520
    System Type X86-based PC
    Processor Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz, 1733 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Dell Inc. A09, 7/11/2008
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 2.00 GB
    Total Physical Memory 1.99 GB
    Available Physical Memory 876 MB
    Total Virtual Memory 3.98 GB
    Available Virtual Memory 2.33 GB
    Page File Space 1.99 GB
    Page File C:\pagefile.sys
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  7. WebMattR
    Posts : 471
    W7 Professional x64
       New #15

    That tells us somethings we needed. :)

    Check out the link that James posted.

    Also, is your video card an on-board card, or an added in video card?
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  8. steveseven
    Posts : 115
    Windows 7
    Thread Starter
       New #16

    on board card
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  10. WebMattR
    Posts : 471
    W7 Professional x64
       New #17

    Do you have any system restore points?

    (this guide will tell you)
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  11. steveseven
    Posts : 115
    Windows 7
    Thread Starter
       New #18

    ya, but not from when I first found this was happening, would that have fixed it?

    is there another driver or something i can install online to make it play?
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  12. WebMattR
    Posts : 471
    W7 Professional x64
       New #19

    How old are your restore points, and have you made any changes to your system since then (installed software, for example)?

    Well, if your driver is current then the only thing you could try would be to see if you can download a previous version of it, and use that.
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  13. steveseven
    Posts : 115
    Windows 7
    Thread Starter
       New #20

    WebMattR said:
    How old are your restore points, and have you made any changes to your system since then (installed software, for example)?

    Well, if your driver is current then the only thing you could try would be to see if you can download a previous version of it, and use that.
    a system restore point is no where near January when this happened. and would a previous version of the driver work or can I download a better free driver online?
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