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Windows 7: Windows Photo Viewer Crashes when moved to another monitor


05 Oct 2010   #1

Windows 7 Ultimate (x64)
 
 
Windows Photo Viewer Crashes when moved to another monitor

I have encountered a strange problem today: when I want to see an image with the Windows Photo Viewer - which is the default application for this purpose - it opens on the secondary monitor. It works fine while there, but any attempt to move the window to the primary monitor results in a crash with the message "COM Surrogate has stopped working". Here are the problem details from that error message:

Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca54
Fault Module Name: ImagingEngine.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdf39
Exception Code: c000041d
Exception Offset: 00000000000d825d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 7778
Additional Information 2: 77787e75430e088899e5b1c279bc8547
Additional Information 3: fb2b
Additional Information 4: fb2b7a3b2d4e31424ed07ca7ba8dab51

There is an option to check online for the solution to the problem but it doe snot produce anything.

Any ideas?

My System SpecsSystem Spec
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05 Oct 2010   #2

Windows 7 Ultimate x64
 
 

Taking a stab in the dark here, but what is the resolution of your primary monitor? I had a similar problem with WinDVD -- it would crash whenever I opened it up to my main desktop (4320x900, Eyefinity). A call to customer support revealed that the application cannot open on a display greater than 1920X1080. So, whenever I want to view a Blu-Ray disc, I have to disable Eyefinity.

See if Photo Viewer has a limitation on the display size the application can be opened in.
My System SpecsSystem Spec
05 Oct 2010   #3

Windows 7 Ultimate (x64)
 
 

Well, the resolution of the main monitor is 1920x1080 and in fact until yesterday everything worked just fine, I could move the Photo Viewer between the two monitors without any problems.
My System SpecsSystem Spec
.


06 Oct 2010   #4

Windows 7 Ultimate (x64)
 
 

Well, after researching a lot on Google and finding more threads on the Forums about the same thing, I managed to do something nobody suggested and my problem seems to have gone away. I mean, I do not believe this has anything to do with Nero or other apps as many forums suggest, since everything worked just fine until recently. I did uninstall one piece of software I downloaded recently (AVS video converter), but this did not do anything, I booted into the safe mode, but then it turned out Photo Viewer does not work in the safe mode anyways.

So, to make the story short, I simply went ahead and disabled the second monitor, forcing everything to appear on the main one. Here the Photo Viewer worked fine. I then re-enabled the second monitor and voila, I can move the Photo Viewer window between monitors again without any problem.

I wish I knew what the actual problem was though ...
My System SpecsSystem Spec
06 Oct 2010   #5

Vista Ultimate 32 bit, Win 7 Pro 32 bit, Win 7 Pro 64 bit
 
 

It sounds as if the main one is acting like a base station with the secondary as a sub station, therefore the base must be activated first to be able to feed the sub station.

Does that make sense.?
My System SpecsSystem Spec
22 Jan 2011   #6

Windows 7 Professional 64 bit
 
 

Unifex's solution worked for me when nothing else did! I searched EVERYWHERE before I found this post. Created an account just to thank you!

Thanks Unifex!

Jude
My System SpecsSystem Spec
22 Jan 2011   #7

Windows 7 Professional 64 bit
 
 

PS: I also just installed AVS video converter. (And now UNinstalled.)
My System SpecsSystem Spec
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 Windows Photo Viewer Crashes when moved to another monitor




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