Thanks for the reply Stantheman,
I've had this problem since day one and my laptop didn't come with a cd so more than likely my initial backup is corrupted. Bought a new printer at the same time and had printer hardware & driver
issues. Replaced printer, HP finally released updated drivers
and figured out I had a third problem with the laptop software. Have other PCs and would prefer to remain consistent with printing software, guess I'll work around until I hopefully stumble across a fix someday.
I'll let you know if I find anything.
Thanks again, bdboston.