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Windows 7: Help!! Media Player 12 Crashing :(

01 Jan 2011   #1

Windows 7 Ultimate x64
Help!! Media Player 12 Crashing :(

Ive been just dealing with this issue for some time, randomly my Windows Media player displays a message after listening to music saying Windows Media player stopped working. What do i need to do to track down why its crashing?

Everytime it crashes it gives me the below information

Faulting Application Path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe

Problem signature
Problem Event Name: BEX
Application Name: wmplayer.exe
Application Version: 12.0.7600.16667
Application Timestamp: 4c7dc5a1
Fault Module Name: StackHash_0a9e
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: 0000cf37
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

My System SpecsSystem Spec

02 Jan 2011   #2

7 ultimate x64

I would go for the simple option and try reinstalling media player...Your music files etc will still be in your libraries

Or you can get VLC, a nice media player.

Otherwise if you want to deal with this application failure there could be someone on these forums which has more windows media knowledge than i do...
My System SpecsSystem Spec
02 Jan 2011   #3

Windows 7 Ultimate x64

Yeah, ive tried reinstalling windows media player via the add and remove features rebooting and then going back and selecting windows media player again. No luck. I would like to stick with Windows media player. I do use VLC from time to time.
My System SpecsSystem Spec

02 Jan 2011   #4

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

When you uninstalled WMP did you uninstall then restart the PC and reinstall? If you just uninstalled and then reinstalled, the original problem can still be there.
My System SpecsSystem Spec
02 Jan 2011   #5

Windows 7 Ultimate x64

I believe ive tried uninstall and restart but i will give it a shot again, its been awhile since ive tried it
My System SpecsSystem Spec
02 Jan 2011   #6

Windows 7 Ultimate x64

Ok so when i removed windows media player from features rebooted and tried to install again it gives me this. Please help!! lol As of right now i have no way to listen to music

My System SpecsSystem Spec
02 Jan 2011   #7

Windows 7 Home Premium 64bit sp1

I didnt read this all the way but it is building up towards your issues Windows Media Player 12 is Broken and I Can't Figure Out How to Re-Install.
My System SpecsSystem Spec
02 Jan 2011   #8

windows 7 ultimate 64 bit

Not really my area of if I had one....but if your libraries are very large that can cause the issue...on the last post do you have any restore points?
My System SpecsSystem Spec
02 Jan 2011   #9

Windows 7 Ultimate x64

Yes i do. Kinda saving that as a last resort lol but its looking like thats my only option. But thats going to bring back the original crash issue >.<

Currently Running sfc /scannow

Edit: Don't know if this helps but attached is my CBS log, Out of C:/windows/logs/cbs
My System SpecsSystem Spec
02 Jan 2011   #10

Windows 7 Home Premium 64bit sp1

sorta looks like your registry is whacked it is having issues locating root files

also not sure if this would work ever try to install a older version then update it see if it will go through
My System SpecsSystem Spec

 Help!! Media Player 12 Crashing :(

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