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Windows 7: Photo Viewer delete photo after rotation

05 Jun 2011   #21

Windows 7 Home 64bit

Just realised, it's all to do with the version of McAfee. My wife and I have exactly the same HP laptops, both Windows 7 SP1 and both with McAfee. Her laptop doesn't have this problem but mine does.

Her laptop has McAfee version 10.5.237 whereas mine is version 11.0.555.
I'll try to unintall my McAfee and install the 10.5.237 version - hope i didn't throw out the old McAfee disc.

My System SpecsSystem Spec

05 Jun 2011   #22

Windows 7 Home 64bit

Looks like McAfee are aware of this problem and are trying to resolve it. see discussion thread:
My System SpecsSystem Spec
05 Jun 2011   #23

Windows 7 Home 64bit
Solution found

Found a solution and fixed my Laptop. So to prevent any more 'disappearances', need to change a registry key. The steps are explained by McAfee Support in the following link:

I've copied the solution below.

First open McAfee and disable access protection in:
Navigation/General settings and Alerts/Access Protection. Un-tick
'Use Access Protection'

1) Open the Registry Editor (regedit.exe) and browse to this
2) Locate the entry ExcludedItem_16 in the list
3) double-click on ExcludedItem_16
4) change the value 3|3|*.TMP to 3|3|*.LOG
5) Close the Registry Editor, save your work and reboot the
Remember to go back and Re-enable 'Access Protection'

If in step 4, the value is already 3|3|*.LOG, then uninstall/reinstall McAfee. The registry value will become 3|3|*.TMP, and then you can follow the above steps.
My System SpecsSystem Spec

08 Jun 2011   #24

window 7 x64


I just got my new Toshiba a week ago and have got the same problem with the rotation of pics - they just went hidden....ok I found out how to unhide them and now I will have to work out how to follow your advise. Thanks a million for that! At least there is a solution to this problem - since an IT friend of mine wasn't able to help either - he suggested to join this forum ... good lad!

Well thank you all,
'cause I thought for a moment I was blonde
My System SpecsSystem Spec
13 Jun 2011   #25

windows 7 home

i have tried this fix and found some of the photos i rotated but the ones that i rotated a while ago they haven't re-appeared does anyine have any ideas where they may be?
My System SpecsSystem Spec
17 Jul 2011   #26

Windows 7 64bit

I had the same problem with disappearing pics in windows photo viewer after altering them. Found them using Nepalpro's method, and determined it was McAfee real time scanning causing the issue following alexnlp's advice.
Next step, call McAfee. Thanks for the great advise.
My System SpecsSystem Spec
15 Aug 2011   #27

Win 7 32bit
Not sure if this has been resolved but McAffee are aware of the prob

Please read the following...

Files missing on Windows 7 computers

I have had this issue return on a customers machine after a month so it doesnt look asthough Mcaffee are doing a quick fix!
My System SpecsSystem Spec
03 Sep 2011   #28

windows 7

Same thing happened to me just now. Go to search and write hidden files, click on show hidden files and folders. Check show hidden files, folders etc. Go back to your folder where the file was before it deleted and the hidden files should be there. Right click on the files and go into properties, where you can uncheck that they are hidden files.
My System SpecsSystem Spec
25 Jan 2012   #29

windows 7
Can't find hidden files

I too "lost" a special picture that I rotated and can't find!! I chose the "display hidden files" option, hit "Apply" then "OK", and the command doesn't "stick". I go through the files again to find IMG 423 and its not visible. I go back to the box to select hidden files to be displayed, and its set to not display them. Grr...why doesn't this command stick?

I tried uninstalling McAfee, it won't uninstall.
My System SpecsSystem Spec

 Photo Viewer delete photo after rotation

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