All media players crash on my laptop

singdogg · 07 May 2011

whenever I try to view an avi file, the media player crashed after about 5 minutes. This happens with all media players. Windows, DivX, VLC, everything. I get the below error in Security log in Event Viewer. PLEASE HELP!!!!

Log Name: System
Source: iaStor
Date: 07/05/2011 12:49:30
Event ID: 9
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: singdogg-PC
Description:
The device, \Device\Ide\iaStor0, did not respond within the timeout period.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="iaStor" />
<EventID Qualifiers="49156">9</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-07T11:49:30.187980200Z" />
<EventRecordID>19705</EventRecordID>
<Channel>System</Channel>
<Computer>singdogg-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Ide\iaStor0</Data>
<Binary>0F0005000100000000000000090004C00100000000000000000000000000000000000000000000000000000000 </Binary>
</EventData>
</Event>

It is doing my head in and I don't know what's wrong

Johnathan Lyman · 08 May 2011

iaStor.sys: The process Intel Application Accelerator driver or Intel Matrix Storage Manager driver or Intel Matrix Storage Manager driver - ia or Intel Matrix Storage Manager driver - x or Intel AHCI Controller belongs to the software Intel Integrated RAID or Intel AHCI Controller or Intel RAID Controller or Intel Matrix Storage Manager driver or iaStor by Intel Corporation (Laptop, Notebook, Desktop, Server and Embedded Processor Technology - Intel).

Description: File iaStor.sys is located in the folder C:\Windows\System32\drivers.

Update your storage controller drivers from Intel's Web site for your chipset. What I believe is happening is there is an event occuring within the hardware that the driver does not know what to do with, thus is hangs or stops responding. After X seconds, Windows stops trying to get the driver to start up again. Since this is a non-vital component, Windows itself will not crash but the software requiring this driver's interaction to function will.

Care to fill us on on your computer's make/model so we can assist you?

singdogg · 08 May 2011

Hi it's an acer 5742z

Johnathan Lyman · 08 May 2011

The first thing I would shoot for is updating the AHCI drivers with what is available for your machine: http://global-download.acer.com/GDFi...C=ACER&SC=PA_7

singdogg · 09 May 2011

I downloaded this and ran it from the C drive but still no luck : (

singdogg · 25 May 2011

Any more help with this would be greatly appreciated. I am at a loss and this problem is doing my head in : (

JaidynM · 26 May 2011

Athough Johnathan Lyman is probably right, try using KMPlayer . It works for me so. Perhaps it's the software, rather than the drivers.

The KMPlayer | Download.cnet

singdogg · 28 May 2011

KMPlayer does exactly the same thing

Johnathan Lyman · 29 May 2011

You've upgraded your chipset drivers and graphics drivers as well?

If it has worked in the past, try doing a system restore to a time before it worked, if possible. If not, a repair install (or in your case, recover) may be in your future.