help i have a windows 7 64 bit won't play audio for mp4

Computers are difficult for me to understand! Every problem I have with them is excruciating! I need so clear, practical help with videos I import from my samsung cell phone that USED TO HAVE SOUND ON MY OLD DELL PC XP NOW DON'T HAVE ANY SOUND ON MY NEW TOHSIBA WINDOWS 7 PRIMIUM (YEAH RIGHT!) HOME VERSION WITH WINDOWS MEDIA PLAYER 12! FROM WHAT I HAVE MANAGED TO STUBBLE ACROSS over the last several days IT IS A CODEC I NEED TO DOWNLOAD IN ORDER TO GET THE SOUND TO PLAY ON MY VIDIEOS THAT ARE IN MP4 FORMAT!!!! I MEAN THIS IS so frustrating can anyone be decent enough to tell me where I can safely down load this!? please excuse caps i get yelled at all the time about that but my typing is awful!

thanks Lynnette who hates this new Toshiba lap top! I mean it is not user friendly!

There are compatibility issues with WMP 12 in respect of MP4 codecs.

I'd be inclined to download Quicktime and use that instead.

Apple (United Kingdom) - QuickTime - Download

oops I have typing issues i think some how i lost my post so i will start over.

thanks for your reply

in the past i have had so many problems with my last computer my dell xp and the media player on that one that i think i down loaded quick time or it may have been the previous NOW DISCONTINUED ONE AND I CAN'T THINK OF THE NAME OF IT NOW BUT THEN IT STOPPED AND THEN QUICK TIME OR REAL TIME CAME IN AND THE WINDOWS MEDIA CENTER I HAD WAS MESSED UP AND THEY SEEMED TO CONSTANTLY CAUSE CONFLICTS (REGARDING DEFAULTS ETC.) SO I HESITATE TO START THAT OVER AGAIN. I FIND WINDOW ANYTHING IS SUCH A PAIN. YOU WOULD THINK WITH ALL THE EMPLOYEES THEY HAVE THEY COULD FIX THESE PROBLEMS OR MAYBE THEY JUST DON'T CARE!

Just recently I installed the new internet explorer 9 and that caused so many problems i have uninstalled it and my graphics are much improved. you would think that micro soft would test these updates for 64 bit and even with the 64 bit i don't think it solved the problem. THEY PAY THEIR EMPLOYEES A LOT OF MONEY AND I THINK THEIR QUALITY AND INTEGRITY IS IN THE TOILET!

ANY WAYS I AM LOOKING FOR A CODEC FOR MP4'S AND I GOOGLED THAT AND GOT A LOT OF LINKS TO FREE CODEC SITES BUT NOT SURE HOW SAFE AND EFFECTIVE THEY ARE.

THANKS I WILL THINK ABOUT YOUR SUGGESTION. IF YOU COME UP WITH ANY OTHER SOLUTIONS LET ME KNOW

IF I DON'T LIKE THE QUICK TIME CAN I UNINSTALL IT? OR WILL I HAVE A BATTLE OF THE DEFAULT PROGRAMS!

Uninstall if you don't like it then you can reset your file associations under Start>Default Programs.

Instead of having a rant at Microsoft, just calm down, hit the F1 key and you'll get loads of help for your computer.

So I hit f1 and then searched codec for mp4 and up comes this and it says windows media supports mp 4! so now what? any suggestions. please help
Video file types (format)
File name extensions
Windows Media files
.wm, .wmv, and .asf
AVCHD files (including Dolby Digital audio)
.m2ts and .m2t
Apple QuickTime files
.mov and .qt
AVI files
.avi
Windows Recorded TV Show files
.wtv and .dvr-ms
MPEG-4 movie files
.mp4, .mov, and .m4v
MPEG-2 movie files
.mpeg, .mpg, .mpe, .m1v, .mp2, .mpv2, .mod, and .vob
MPEG-1 movie files
.m1v



File types supported by Windows Media Center


Windows Media Center in Windows 7 can play many different music, video, and picture file types. You can even make Media Center the default player for specific types of files so that they'll open in Media Center when you double-click them. For more information, see Change the default music or video player.
To open a file in Media Center, you might need to first tell Media Center where you store your files. To learn how to do this, see Add media files to Windows Media Center.
Additional file formats might be supported if you install new codecs in Windows. For more information, see Codecs: frequently asked questions.
[IMG]mshelp://Help/?id=Microsoft.Windows.Resources.CollapseArrow[/IMG][IMG]mshelp://Help/?id=Microsoft.Windows.Resources.ExpandArrow[/IMG] Music file types

The following table lists the music file types that are supported in Media Center.
Music file types (format)
File name extensions
Windows Media Audio files
.asx, .wm, .wma, and .wmx
Windows audio files
.wav
MP3 audio files
.mp3 and .m3u
AAC files
.aac

the links don't work?

i wonder if i remove the window media center 12 and then down load it if that would help?

i have to go i am at the library as i just moved to washington and i don't have internet access so i will check email tomorrow for any further help.

thanks
lynnette