bottom left hand corner ,click the start orb, then in the search box type run, when it shows run click it to open run.
also try this .
Uninstalling and Reinstalling the Windows Media Player: Step 1. Uninstalling the Windows Media Player:
1. Go to Start and in the search type "Turn Windows features On or Off".
2. Click on "Turn Windows features On or Off".
3. Browse to the Media Features and uncheck the mark in front of Windows Media Player.
4. Restart the computer
Step 2. Reinstalling the Windows Media Player:
1. Go to Start and in the search type "Turn Windows features On or Off".
2. Click on "Turn Windows features On or Off".
3. Browse to the Media Features and place a check mark in front of Windows Media Player.
4. Restart the Computer.
taken from a post here.
http://answers.microsoft.com/en-us/w...c-2f997897e2cf