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Windows 7: Windows Media Player won't work

09 Dec 2011   #1
PattiChati

Windows 7 Home Premium SP 1, 32-bit
 
 
Windows Media Player won't work

I was trying to download ringtones for my phone and it gave me the error "windows media player is not working", it also says the windows photo viewer isn't working either. Does anyone know why? Thanks.


My System SpecsSystem Spec
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09 Dec 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

try this.
Go here
Microsoft Fix it Solution Center: troubleshooting software issues

click media player (in step 1) , skip step 2 and run the first fix it that appears in step 3 below.
My System SpecsSystem Spec
09 Dec 2011   #3
PattiChati

Windows 7 Home Premium SP 1, 32-bit
 
 

I did what you said and it still doesn't work. I then found where I was supposed to go to the device manager and make sure the sounds and videos were enabled and they were. Still doesn't work. This is the error is gave me "Windows Media Player encountered a problem while playing the file".
My System SpecsSystem Spec
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09 Dec 2011   #4
lehnerus2000

Windows 7 Ultimate SP1 (64 bit), Linux Mint 17.1 MATE (64 bit)
 
 

I had nothing but problems with WMP 12.

Do you have any other media player programs installed?
If so, do the files play in them?
My System SpecsSystem Spec
09 Dec 2011   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote:
"Windows Media Player encountered a problem while playing the file".
That could be anything e.g. a funny filetype, a corrupted file, etc. What is the filetype you want to play?
My System SpecsSystem Spec
09 Dec 2011   #6
PattiChati

Windows 7 Home Premium SP 1, 32-bit
 
 

It is in a mp3 format. I think I have quick time oon here, but it didn't work either
My System SpecsSystem Spec
09 Dec 2011   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

The file is apparently corrupted. try to convert (fix) it from mp3 to mp3 with this program. If it converts, it may work. If it does not convert, the file is no good.
My System SpecsSystem Spec
09 Dec 2011   #8
PattiChati

Windows 7 Home Premium SP 1, 32-bit
 
 

I've downloaded the program, but not sure what to do with it. It says all to mp4, but nothing about 3
My System SpecsSystem Spec
09 Dec 2011   #9
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

You have to first click on audio (bottom left), then on mp3 and then see this tutorial:
My System SpecsSystem Spec
10 Dec 2011   #10
PattiChati

Windows 7 Home Premium SP 1, 32-bit
 
 

That was a nice clear tutorial. I saved the file, but then when I went to browse, I couldn't find it. I opened the folder it was in, but didn't show it to me. I wonder if I just cannot download ringtones to my phone. Is there a way to test media player to see if it works under other circumstances? You don't know me, but I am a novice to all this computer stuff. Thanks.
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 Windows Media Player won't work




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