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Windows 7: BSOD when opening Pics and Vids

12 Aug 2009   #1
Lotus289

Windows 7 Home Premium 64-Bit
 
 
BSOD when opening Pics and Vids

I apologize if this has been covered. I did a search and came up empty. I am Very new to Windows 7. I came from XP Home and am now running W7 RC. Everything has gone smoothly except for one big issue so far. EVERY single time I try to open a pic or vid, I get the dreaded Blue Screen Of Death. It runs though its paces and reboots every time. It doesn't seem to matter what format either. I've installed codecs that worked fine for XP and have also worked in Vista. But all the basic file types result in the BSOD; Jpeg, Gif, Bmp, Wmv, Mpeg, etc. MP3's do work fine though w/ the included Media Player.

Has anyone come across this?? Is there a known fix? This is a major downside for me and if it continues it looks like I might have to resort back to XP Home.


My System SpecsSystem Spec
12 Aug 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Lotus289 View Post
I apologize if this has been covered. I did a search and came up empty. I am Very new to Windows 7. I came from XP Home and am now running W7 RC. Everything has gone smoothly except for one big issue so far. EVERY single time I try to open a pic or vid, I get the dreaded Blue Screen Of Death. It runs though its paces and reboots every time. It doesn't seem to matter what format either. I've installed codecs that worked fine for XP and have also worked in Vista. But all the basic file types result in the BSOD; Jpeg, Gif, Bmp, Wmv, Mpeg, etc. MP3's do work fine though w/ the included Media Player.

Has anyone come across this?? Is there a known fix? This is a major downside for me and if it continues it looks like I might have to resort back to XP Home.
lotus

First could you goto c:\windows\minidump and zip the dmp file and upload it for us to look at.

Ken
My System SpecsSystem Spec
12 Aug 2009   #3
Lotus289

Windows 7 Home Premium 64-Bit
 
 

No problem. I've never used a free online hosting source so hopefully the download works for you OK. Thanks for helping! Rick--

Link: Minidump.zip

*EDIT* I have my basic computer specs below in my profile, but if it helps my video card is an Nvidia GForce 6200 512mb card, I've installed the drivers that came with the card, I've installed DirectX 9.0, and I'm running the W7 RC 32-bit
My System SpecsSystem Spec
12 Aug 2009   #4
Antman

 

Why did you install DirectX 9?
My System SpecsSystem Spec
12 Aug 2009   #5
Lotus289

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Antman View Post
Why did you install DirectX 9?
I always have in the past, I just figured I'd need it for something. I honestly have no clue what it does, but w/ XP I always needed it. Plus when looking at the system requirements it said that I needed a DirectX 9.0 Compatible card. So I figured I'd just throw it in when I was installing the drivers.
My System SpecsSystem Spec
12 Aug 2009   #6
Antman

 

ZigZag: I am downloading the debug tools. I suspect the remedy is to uninstall Dx9 or restore. Your thoughts?

LOtus: When did you install Dx9?
My System SpecsSystem Spec
12 Aug 2009   #7
Lotus289

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Antman View Post
ZigZag: I am downloading the debug tools. I suspect the remedy is to uninstall Dx9 or restore. Your thoughts?

LOtus: When did you install Dx9?
It was the 2nd thing I installed as soon as I finished the W7 RC Install. I installed the graphics card drivers, then DirectX 9.0 and rebooted.

Thanks for all the help. I hope you can find a fix for it because the more I use W7 the more I start to like it. I'm leaving for now, so I'll be unable to answer any questions, but I'll check again in the morning.
My System SpecsSystem Spec
12 Aug 2009   #8
Antman

 

I would restore to to the point just before you installed Dx9, if possible.

IF AND ONLY IF that is not possible, uninstall Dx9.
My System SpecsSystem Spec
13 Aug 2009   #9
Lotus289

Windows 7 Home Premium 64-Bit
 
 

Well I've successfully uninstalled DirectX 9.0 and the problem still exists. I found this specs page (photo) and apparently I'm now running DirectX 11, which I assume comes with Windows 7 RC, which I assume is the proper one to use and is safe.



So, any other ideas?
My System SpecsSystem Spec
13 Aug 2009   #10
Antman

 

10-10
My System SpecsSystem Spec
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 BSOD when opening Pics and Vids




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