BSOD when opening Pics and Vids

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Lotus289

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I apologize if this has been covered. I did a search and came up empty. I am Very new to Windows 7. I came from XP Home and am now running W7 RC. Everything has gone smoothly except for one big issue so far. EVERY single time I try to open a pic or vid, I get the dreaded Blue Screen Of Death. It runs though its paces and reboots every time. It doesn't seem to matter what format either. I've installed codecs that worked fine for XP and have also worked in Vista. But all the basic file types result in the BSOD; Jpeg, Gif, Bmp, Wmv, Mpeg, etc. MP3's do work fine though w/ the included Media Player.

Has anyone come across this?? Is there a known fix? This is a major downside for me and if it continues it looks like I might have to resort back to XP Home. :(
 

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Lotus289 said:
I apologize if this has been covered. I did a search and came up empty. I am Very new to Windows 7. I came from XP Home and am now running W7 RC. Everything has gone smoothly except for one big issue so far. EVERY single time I try to open a pic or vid, I get the dreaded Blue Screen Of Death. It runs though its paces and reboots every time. It doesn't seem to matter what format either. I've installed codecs that worked fine for XP and have also worked in Vista. But all the basic file types result in the BSOD; Jpeg, Gif, Bmp, Wmv, Mpeg, etc. MP3's do work fine though w/ the included Media Player.

Has anyone come across this?? Is there a known fix? This is a major downside for me and if it continues it looks like I might have to resort back to XP Home. :(
Click to expand...
lotus

First could you goto c:\windows\minidump and zip the dmp file and upload it for us to look at.

Ken
 

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No problem. I've never used a free online hosting source so hopefully the download works for you OK. Thanks for helping! :) Rick--

Link: Minidump.zip

*EDIT* I have my basic computer specs below in my profile, but if it helps my video card is an Nvidia GForce 6200 512mb card, I've installed the drivers that came with the card, I've installed DirectX 9.0, and I'm running the W7 RC 32-bit
 

My Computer My Computer

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Windows 7 Home Premium 64-BitIntel Dual Core 2.50 Ghz2GB PC2 5300 DDR2Nvidia GForce 6200 512mb
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium 64-Bit
CPU
Intel Dual Core 2.50 Ghz
Motherboard
ASRock 4CoreDual Sata2 R2.0
Memory
2GB PC2 5300 DDR2
Graphics Card(s)
Nvidia GForce 6200 512mb
Sound Card
Soundblaster 24bit
Monitor(s) Displays
19" Samsung SyncMaster 930B LCD
Screen Resolution
1280 x 1024 Single Screen
Hard Drives
1- 400Gb Western Digital IDE
1- 500Gb Western Digital IDE
PSU
Antec 650W
Case
Standard Mid ATX Tower
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2- 80mm Fans & CPU Fan
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10.0 Mbps Cable
Antman said:
Why did you install DirectX 9?
Click to expand...
I always have in the past, I just figured I'd need it for something. I honestly have no clue what it does, but w/ XP I always needed it. Plus when looking at the system requirements it said that I needed a DirectX 9.0 Compatible card. So I figured I'd just throw it in when I was installing the drivers.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel Dual Core 2.50 Ghz2GB PC2 5300 DDR2Nvidia GForce 6200 512mb
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium 64-Bit
CPU
Intel Dual Core 2.50 Ghz
Motherboard
ASRock 4CoreDual Sata2 R2.0
Memory
2GB PC2 5300 DDR2
Graphics Card(s)
Nvidia GForce 6200 512mb
Sound Card
Soundblaster 24bit
Monitor(s) Displays
19" Samsung SyncMaster 930B LCD
Screen Resolution
1280 x 1024 Single Screen
Hard Drives
1- 400Gb Western Digital IDE
1- 500Gb Western Digital IDE
PSU
Antec 650W
Case
Standard Mid ATX Tower
Cooling
2- 80mm Fans & CPU Fan
Internet Speed
10.0 Mbps Cable
ZigZag: I am downloading the debug tools. I suspect the remedy is to uninstall Dx9 or restore. Your thoughts?

LOtus: When did you install Dx9?
 
Antman said:
ZigZag: I am downloading the debug tools. I suspect the remedy is to uninstall Dx9 or restore. Your thoughts?

LOtus: When did you install Dx9?
Click to expand...
It was the 2nd thing I installed as soon as I finished the W7 RC Install. I installed the graphics card drivers, then DirectX 9.0 and rebooted.

Thanks for all the help. I hope you can find a fix for it because the more I use W7 the more I start to like it. I'm leaving for now, so I'll be unable to answer any questions, but I'll check again in the morning.
 

My Computer My Computer

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Windows 7 Home Premium 64-BitIntel Dual Core 2.50 Ghz2GB PC2 5300 DDR2Nvidia GForce 6200 512mb
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Custom Built
OS
Windows 7 Home Premium 64-Bit
CPU
Intel Dual Core 2.50 Ghz
Motherboard
ASRock 4CoreDual Sata2 R2.0
Memory
2GB PC2 5300 DDR2
Graphics Card(s)
Nvidia GForce 6200 512mb
Sound Card
Soundblaster 24bit
Monitor(s) Displays
19" Samsung SyncMaster 930B LCD
Screen Resolution
1280 x 1024 Single Screen
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1- 400Gb Western Digital IDE
1- 500Gb Western Digital IDE
PSU
Antec 650W
Case
Standard Mid ATX Tower
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2- 80mm Fans & CPU Fan
Internet Speed
10.0 Mbps Cable
I would restore to to the point just before you installed Dx9, if possible.

IF AND ONLY IF that is not possible, uninstall Dx9.
 
Well I've successfully uninstalled DirectX 9.0 and the problem still exists. I found this specs page (photo) and apparently I'm now running DirectX 11, which I assume comes with Windows 7 RC, which I assume is the proper one to use and is safe.

DirectX.jpg


So, any other ideas?
 

My Computer My Computer

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Windows 7 Home Premium 64-BitIntel Dual Core 2.50 Ghz2GB PC2 5300 DDR2Nvidia GForce 6200 512mb
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium 64-Bit
CPU
Intel Dual Core 2.50 Ghz
Motherboard
ASRock 4CoreDual Sata2 R2.0
Memory
2GB PC2 5300 DDR2
Graphics Card(s)
Nvidia GForce 6200 512mb
Sound Card
Soundblaster 24bit
Monitor(s) Displays
19" Samsung SyncMaster 930B LCD
Screen Resolution
1280 x 1024 Single Screen
Hard Drives
1- 400Gb Western Digital IDE
1- 500Gb Western Digital IDE
PSU
Antec 650W
Case
Standard Mid ATX Tower
Cooling
2- 80mm Fans & CPU Fan
Internet Speed
10.0 Mbps Cable

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel Dual Core 2.50 Ghz2GB PC2 5300 DDR2Nvidia GForce 6200 512mb
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium 64-Bit
CPU
Intel Dual Core 2.50 Ghz
Motherboard
ASRock 4CoreDual Sata2 R2.0
Memory
2GB PC2 5300 DDR2
Graphics Card(s)
Nvidia GForce 6200 512mb
Sound Card
Soundblaster 24bit
Monitor(s) Displays
19" Samsung SyncMaster 930B LCD
Screen Resolution
1280 x 1024 Single Screen
Hard Drives
1- 400Gb Western Digital IDE
1- 500Gb Western Digital IDE
PSU
Antec 650W
Case
Standard Mid ATX Tower
Cooling
2- 80mm Fans & CPU Fan
Internet Speed
10.0 Mbps Cable
I am looking at the dump file as well, I will post my findings when I am thru. But from the what Ant said, it seems the issue might be dx 9. you can do a system restore to point as far back as possible. I usually like to go back as far as a week before an issue began if system permits.
 

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I am also running a quasar gamatron flux capacitor with twin pulse tronic phasers......jk, I have no such stuff.
well, and uninstall of DirectX9.0 didn't work, so I'm now reinstalling the W7 RC. I'm not gonna install anything immediately and see if it will open pics an vids.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel Dual Core 2.50 Ghz2GB PC2 5300 DDR2Nvidia GForce 6200 512mb
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium 64-Bit
CPU
Intel Dual Core 2.50 Ghz
Motherboard
ASRock 4CoreDual Sata2 R2.0
Memory
2GB PC2 5300 DDR2
Graphics Card(s)
Nvidia GForce 6200 512mb
Sound Card
Soundblaster 24bit
Monitor(s) Displays
19" Samsung SyncMaster 930B LCD
Screen Resolution
1280 x 1024 Single Screen
Hard Drives
1- 400Gb Western Digital IDE
1- 500Gb Western Digital IDE
PSU
Antec 650W
Case
Standard Mid ATX Tower
Cooling
2- 80mm Fans & CPU Fan
Internet Speed
10.0 Mbps Cable
Well the lack of video and picture has been fixed. Looks like installing 9.0 was the culprit. However, I now have a new problem. I can't get my Driver CD for my graphics card to run. I can explore it, but I can't get it to autoplay to install the drivers. I tried going to Nvidia's website, downloading the driver, and force installing it, but that doesn't work either.

My videos play, but they play like crap. And under the Device Manager it says there was a problem so the driver has been stopped.

Any advice? The card is an Nvidia GeForce 6200 512mb card. Plugged into a standard PCI (not PCI-E) slot and hooked up via standard VGA Analog.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-BitIntel Dual Core 2.50 Ghz2GB PC2 5300 DDR2Nvidia GForce 6200 512mb
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium 64-Bit
CPU
Intel Dual Core 2.50 Ghz
Motherboard
ASRock 4CoreDual Sata2 R2.0
Memory
2GB PC2 5300 DDR2
Graphics Card(s)
Nvidia GForce 6200 512mb
Sound Card
Soundblaster 24bit
Monitor(s) Displays
19" Samsung SyncMaster 930B LCD
Screen Resolution
1280 x 1024 Single Screen
Hard Drives
1- 400Gb Western Digital IDE
1- 500Gb Western Digital IDE
PSU
Antec 650W
Case
Standard Mid ATX Tower
Cooling
2- 80mm Fans & CPU Fan
Internet Speed
10.0 Mbps Cable
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