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Windows 7 - Media player opens but audio or video file won’t play |
01-11-2012
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#1 | | Windows 7 Home Premium 32bit |
Media player opens but audio or video file won’t play For the past several months, I've been having problems getting audio and video files to start playing, i.e. WMV, MP3, FLAC, MPEG, WAV, AVI, etc. The issue isn't isolated to Windows Media Player, although that is the player I use most often.
Here's what happens: 1) I Navigate to my media files via Windows Explorer. 2) Double click the file or select multiple files and right click "Play in Windows Media Player". 3) WMP will open but that is it. The blue circle will spin forever and the audio or video will never play.
My temporary solution: 1) Reboot the computer OR 1) Force close WMP by clicking the "X" to close the program. 2) Go into Task Manager and kill the app even though I just closed it via clicking "X". 3) Re-open WMP by clicking the WMP launch icon, go into Tools / Options / Privacy / and click 'Clear History' and 'Clear Caches'. 4) Close WMP and then go back to Windows explorer and re-click on the desired file I want to play.
WMP will work fine until I either press stop and then play again on the same file or if I click on a different file in Windows Explorer.
I've tried other media players and I get the same result. The media program will open but the file never plays. The problem occurs regardless if I select the file to be played from Windows Explorer or from the media player’s file / open command or if I try to stream a video or audio file from a website.
In late December 2011, I went back to an earlier image of my system from July 2011. Everything seemed to work fine even after installing all of the patches since July. Then after about a week, the problem started occurring again. I have not installed any Windows updates since 12/31/11.
| My System Specs | | System Manufacturer/Model Number Dell Inspiron 530 OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 Memory 4GB Graphics Card ATI Radeon HD 2600 XT Sound Card Realtek High Definition Audio (integrated sound card) Hard Drives 250 GB Operation System C Drive
500 GB Data Drive |
01-11-2012
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#2 | | Windows 7 Home Premium 64 Bit OS |
Hey snapfire
I would check default program settings and file associations.
Make sure that the programs you are using to open these file types aren't butting heads so to speak
(ie: set WMP to open all file types it can and take away permissions for your "other" program.
Go here for information on setting default programs: Change which programs Windows uses by default | My System Specs | | OS Windows 7 Home Premium 64 Bit OS |
01-11-2012
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#3 | | Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 |
| My System Specs | | System Manufacturer/Model Number Gateway DX4831e OS Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 CPU Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors Motherboard Gateway H57M01 133 megahertz Memory 6GB of 1,333MHz DDR3 SDRAM Graphics Card 32MB Intel Graphics Media Accelerator HD IGChip Sound Card Realtek High Definition Audio Monitor(s) Displays Gateway HX2000 20inch TFT active matrix TN Screen Resolution 1600 x 900 x 59 hertz Keyboard MS 'Natural' Standard PS/2 Enhanced 101-102 Key Mouse Gateway USB wired optical PSU Knowing Gateway it is probably just a 300watter. Case Mid-Tower Desktop Hard Drives WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
HP Photosmart Plus B210a e_series AIO Printer
Four card readers, and Four USB 2.0 Internet Speed Verizon FIOS 24.57Mbps Down - 5.68Mbps up Other Info BIOS: American Megatrends Inc. P01-A0 11/17/2009
Browsers: IE8.0.7601.17514, FireFox 11.0, System Specs by Belarc.
Join Date March 27th 2010 at 10:44:15 AM. |
01-18-2012
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#4 | | Windows 7 Home Premium 32bit |

Quote: Originally Posted by AllOnTheBus Hey snapfire
I would check default program settings and file associations.
Make sure that the programs you are using to open these file types aren't butting heads so to speak
(ie: set WMP to open all file types it can and take away permissions for your "other" program.
Go here for information on setting default programs: Change which programs Windows uses by default Thanks, AllOnTheBus.
That worked! | My System Specs | | System Manufacturer/Model Number Dell Inspiron 530 OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 Memory 4GB Graphics Card ATI Radeon HD 2600 XT Sound Card Realtek High Definition Audio (integrated sound card) Hard Drives 250 GB Operation System C Drive
500 GB Data Drive |
3 Weeks Ago
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#5 | | Windows 7 Home Premium 32bit |

Quote: Originally Posted by SnapFire 
Quote: Originally Posted by AllOnTheBus Hey snapfire
I would check default program settings and file associations.
Make sure that the programs you are using to open these file types aren't butting heads so to speak
(ie: set WMP to open all file types it can and take away permissions for your "other" program.
Go here for information on setting default programs: Change which programs Windows uses by default Thanks, AllOnTheBus.
That worked! I should have posted back here sooner. It STILL doesn't work. I even uninstalled Media Monkey which I thought might be causing a file type conflict where two applications were both set as the default player for a particular file type--in this case mpg, mp3, wma, wmv, etc.
I also tried the Windows Media Player troubleshooting tool to no avail.
Any other suggestions?
Thank you. | My System Specs | | System Manufacturer/Model Number Dell Inspiron 530 OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 Memory 4GB Graphics Card ATI Radeon HD 2600 XT Sound Card Realtek High Definition Audio (integrated sound card) Hard Drives 250 GB Operation System C Drive
500 GB Data Drive |
3 Weeks Ago
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#6 | | Microsoft Windows 7 Home Premium 64-bit 7600 |
did you look at the tutorial anak posted for you, try from step 6 in captain jacks tut and see if that does it for you.
also have you any third party codec packs installed? Quote: 6. Lets reinstall Windows Media Player 12 7. Click “Start” button, type “windows features” in the program search box and hit enter. 8. In the “Windows Features” dialog box, look for “Media Features” and expand it. 9. Clear “Windows Media Player” check box. 10. As soon as you clear the check box, you will see a pop-up saying that “The following Windows features will also be turned off because they are dependent on Windows Media Player.” The listed program is “Windows Media Center”. 11. Go ahead and click “Yes”. Windows will now begin uninstalling WMP12. 12. You to restart Windows for the uninstallation to complete. 13. Click “Start” button, type “windows features” in the program search box and hit enter. 14. In the “Windows Features” dialog box, look for “Media Features” and expand it. 15. Check boxes “Windows Media Player” and “Windows Media Center”. 16. Click “OK”. Windows will take some time in reinstalling them. Wait for the process to finish. 17. You to restart Windows for the installation to complete.
Hope this helps,
Captain | My System Specs | | System Manufacturer/Model Number Hewlett packard/p6512uk OS Microsoft Windows 7 Home Premium 64-bit 7600 CPU IIx4 amd athelon 635 processor Motherboard FOXCONN 2AA9 Memory 2x2gb Graphics Card ati radeon HD 5450 Sound Card (1) Realtek High Definition Audio (2) AMD High Definition Monitor(s) Displays samsung lcd tv 32" Screen Resolution 1360x 768 Keyboard wireless hp Mouse wireless Hp,optical PSU ? Cooling air! Hard Drives (1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device Internet Speed 1.10mb/s Other Info at last i got a decent off the shelf upgrade, haha i dont even know what a psu is,
UPDATE: of course now im a guru i know its a power supply unit! |
3 Weeks Ago
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#7 | | Windows 7 Home Premium 32bit |

Quote: Originally Posted by boohbah did you look at the tutorial anak posted for you, try from step 6 in captain jacks tut and see if that does it for you.
also have you any third party codec packs installed?
Hope this helps,
Captain [/QUOTE]
Thanks, Captain. I did and unfortunately, that didn't work either.
It is really strange because let's say I'm viewing a few family videos I've captured with my phone that I've imported to my computer. If after viewing a few of them in succession, I press stop on WMP to direct my attention elseware for a few minutes. When I come back and press play, WMP will just sit there. I then have to go through all that clearing of the cache and force closing the app in Task Manager to get it to work again. This is really frustrating. | My System Specs | | System Manufacturer/Model Number Dell Inspiron 530 OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 Memory 4GB Graphics Card ATI Radeon HD 2600 XT Sound Card Realtek High Definition Audio (integrated sound card) Hard Drives 250 GB Operation System C Drive
500 GB Data Drive Media player opens but audio or video file won’t play problems? All times are GMT -5. The time now is 03:21 PM. |  |