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Windows 7: Netflix CPU usage maxes out and causes video to lag

25 Apr 2012   #41
rkv43

Windows 7 Enterprise x64
 
 

Any opinion on the addition of a dedicated video/graphics card since that seems to be the area where the computer is struggling. I don't play any games on the computer just use it for streaming video, playing media files, and writing android apps.


My System SpecsSystem Spec
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25 Apr 2012   #42
rkv43

Windows 7 Enterprise x64
 
 

I was just attempting to run the system rating in the control panel and the computer shutdown unexpectedly. I checked the event logs and found the critical event shown in the picture below. Something seems to be seriously wrong.

Netflix CPU usage maxes out and causes video to lag-crash.png


My System SpecsSystem Spec
25 Apr 2012   #43
FliGi7

XP / Win7 x64 Pro
 
 

It's probably a Silverlight/Netflix thing that causes the serious taxing of the graphics card. A dedicated graphics card will most certainly help your graphics issues and can be had for very cheap.

Best PCIe Card: $100 And Under : Best Graphics Cards For The Money: April 2012

As for the critical event 42, that is produced whenever the computer shuts down unexpectedly. Did you build this computer yourself? Is it overclocked?
My System SpecsSystem Spec
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26 Apr 2012   #44
rkv43

Windows 7 Enterprise x64
 
 

Yes I built it myself and no it is not overclocked. This type of shutdown seems to be related to anytime the graphics tries to push itself to the limits.
My System SpecsSystem Spec
26 Apr 2012   #45
rkv43

Windows 7 Enterprise x64
 
 

Alright I now plan on ordering the following upgrades to my system which will hopefully fix the problem. With the addition of the video card I figured I would need to upgrade the PSU also.

Probably overkill for what I use it for but I'm fine with that...
Newegg.com - HIS H675F1GD Radeon HD 6750 1GB 128-bit GDDR5 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card with Eyefinity


Newegg.com - CORSAIR Enthusiast Series TX650 V2 650W ATX12V v2.31/ EPS12V v2.92 80 PLUS BRONZE Certified Active PFC High Performance Power Supply

Any objections or suggestions?
My System SpecsSystem Spec
26 Apr 2012   #46
FliGi7

XP / Win7 x64 Pro
 
 

The graphics card is definitely overkill for just online streaming but it gives you some good headroom in case you do want to do some gaming in the future. The power supply should be more than enough for your system. No objections here.
My System SpecsSystem Spec
28 Apr 2012   #47
rkv43

Windows 7 Enterprise x64
 
 

Problem solved everything works fine with the new PSU and graphics card
My System SpecsSystem Spec
30 Apr 2012   #48
FliGi7

XP / Win7 x64 Pro
 
 

Great. Seems like it was just another issue with Silverlight maxing out an integrated GPU that should have handled it fine.
My System SpecsSystem Spec
18 Aug 2013   #49
leonmagne

Windows 8, 64 bit
 
 

I am experiencing the same exact issue. Only difference is that I have a Samsung series 9 laptop (month old) and Windows 8. I had a slightly older Samsung that started encountering this problem a month into usage, and returned it, in part because of this problem. Any advice on how I can solve this? Thanks!!
My System SpecsSystem Spec
20 Aug 2013   #50
rkv43

Windows 7 Enterprise x64
 
 

My problem never came back but the problem also could have been related to overheating. After installing the new graphics card it relieved most of the stress off of my integrated GPU; however, I did notice that my fans always seemed to be going full blast. So I decided to check out the average operating temp of the CPU. It's been a while so I don't remember the exact number but it was extremely high. So there's a possibility that my machine was cutting off because it was overheating which triggered a shutdown to avoid damage to the CPU.

I went ahead and ordered an aftermarket heat sink, fan, and new thermal paste. After making the change the temperature dramatically dropped and I've had absolutely no problems. So I'd check your laptop and make sure it isn't operating too hot due to any dust/dirt and make sure the fan isn't always going full blast. Might be worth the time to open it up if possible and clean it with some compressed air.
My System SpecsSystem Spec
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 Netflix CPU usage maxes out and causes video to lag




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