Netflix CPU usage maxes out and causes video to lag

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  1. Posts : 26
    Windows 7 Enterprise x64
    Thread Starter
       #21

    The first yellow exclamation point for the device status it says "This device cannot start. (Code 10)"

    For the PCI Simple Communications Controller it says "The drivers for this device are not installed. (Code 28). To find a driver for this device, click Update Driver." (And it cannot find a driver online to install if I click update driver)

    It says the same thing for the Universal Serial Bus Controller

    Netflix CPU usage maxes out and causes video to lag-devicemanager.png
      My Computer


  2. Posts : 1,814
    XP / Win7 x64 Pro
       #22

    Ok, so install the numbers 1,2,5, and 6 updates (basically all of the first 6 except the Intel ones) in the list of optional updates you provided earlier and reboot. That should solve some of those issues. Then, see which version of Intel HD Graphics you have installed:

    Graphics — How to identify the version of your graphics driver

    Let us know which version that shows and then give us another Device Manager screenshot.

    Also, it would be helpful to show which chipset driver version you have installed:

    http://www.tomshardware.com/forum/20...-have#t1898926
      My Computer


  3. Posts : 26
    Windows 7 Enterprise x64
    Thread Starter
       #23

    The chipset version is 9.3.0.1019 and it says "success" under the install.

    The device manager still has the same exclamation points as before even after installing the optional updates and rebooting.

    Netflix CPU usage maxes out and causes video to lag-intelgraphics.png

    Netflix CPU usage maxes out and causes video to lag-devicemanager1.png
      My Computer


  4. Posts : 1,814
    XP / Win7 x64 Pro
       #24

    Ok, go ahead and download the other two Intel drivers in the Optional updates and reboot. Apparently downloading that IMEI driver is the only thing that will fix some of those exclamation points:

    PCI Simple Communications Controller

    Then, run the Graphics Driver identification utility again and see if it was updated.
      My Computer


  5. Posts : 1,814
    XP / Win7 x64 Pro
       #25

    You also should fill in exactly which i3 processor you have in your system specs.
      My Computer


  6. Posts : 26
    Windows 7 Enterprise x64
    Thread Starter
       #26

    Now the Driver Version for the Intel Graphics is 8.15.10.2622. The PCI Simple Communications exclamation point is gone but the other 2 are still there.
      My Computer


  7. Posts : 1,814
    XP / Win7 x64 Pro
       #27

    Are you sure you installed the RealTek LAN driver? Does your LAN connection (direct cable connection to your router) work? Are you using a wired or wireless connection right now?

    I'll be unavailable for a bit, but will check back in a couple hours.
      My Computer


  8. Posts : 26
    Windows 7 Enterprise x64
    Thread Starter
       #28

    I'm sure I installed it but I'm using a wireless connection anyway. Updated my computer specs with the specific i3 processor.
      My Computer


  9. Posts : 1,814
    XP / Win7 x64 Pro
       #29

    Go back into Device Manager and try right clicking on the Realtek PCIe GBE Family Controller and selecting Update Driver (from the internet). If that doesn't work, try downloading and installing the driver from the Realtek site (it should be the Win7 and WinServer 2008 R2 Driver):

    Realtek

    Try that for the other one, too.
      My Computer


  10. Posts : 26
    Windows 7 Enterprise x64
    Thread Starter
       #30

    Ok the Realtek PCIe GBE Family Controller is fixed now but I still have the exclamation point on the Universal Serial Bus Controller. That may be irrelevant though.

    Also I updated the firmware for my SSD to the latest firmware from Samsung using their Magician software. I now have firmware CXM03B1Q on it.
      My Computer


 
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