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Windows 7: Videos start then stop suddenly

07 Oct 2012   #1
ndex477

Windows 7 Home Premium 64bit
 
 
Videos start then stop suddenly

A friend of mine purchased a computer that's about two months old and when she tries to view any type of videos from the web on it the video starts and the all of a sudden stops. She only encounters this problem when connected to her personal WiFi hotspot. What could be the problem?


My System SpecsSystem Spec
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08 Oct 2012   #2
alikhan

Windows 7 Ultimate x64
 
 

Hello Marcus,

Does this happen on some particular websites or all ?
Did you updated the adobe flash player ?
What is the signal strength you are getting .... like poor,fair,good,very good ..... ( shown in the network icon in the task bar ) ?
Try playing video on another web browser.
Can you give the details of your connection speed using Speedtest.net - The Global Broadband Speed Test .
My System SpecsSystem Spec
08 Oct 2012   #3
Debbie B

Windows 7 Enterprise x64
 
 

Hi,

You can follow the below mentioned steps which should fix the issue:
  1. Please update the latest version of BIOS and Check the performance in “Safe Mode with networking”.
  2. Change the compatibility mode IE. To turn Compatibility View on, click the Compatibility View button to make the icon change from an outline to a solid color. This option will be seen on the address bar.
  3. Open Internet Explorer, click on “Tools”, click on “Delete Browser History” then click on “Advanced” and click “Reset”.
  4. Ensure "Enable Hardware Acceleration" is unchecked, if not, right click on the video after opening video online. Then click on the first folder “Display”. Uncheck "Enable Hardware Acceleration".
  5. I will also suggest to update Flash Player from the site: http://get.adobe.com/flashplayer/?promoid=BUIGP
Hope this helps
My System SpecsSystem Spec
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08 Oct 2012   #4
ndex477

Windows 7 Home Premium 64bit
 
 

@ alikhan- it happens on all websites and i think the flash version is up to date but will up date it.
My System SpecsSystem Spec
08 Oct 2012   #5
ndex477

Windows 7 Home Premium 64bit
 
 

@ Debbie B. how do I update the BIOS version? and please be more specific on the other steps as well. Thanks
My System SpecsSystem Spec
08 Oct 2012   #6
ndex477

Windows 7 Home Premium 64bit
 
 

Also, another issue that was brought to my attention by my friend is that each attempt to download software from the web results in a failure. What in the world could be causing this? Also funmoods was keeps popping up.
My System SpecsSystem Spec
08 Oct 2012   #7
alikhan

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by ndex477 View Post
@ Debbie B. how do I update the BIOS version? and please be more specific on the other steps as well. Thanks
Don't try it .... it is risky.Updating BIOS is not the solution for your problem.

There are three primary reasons for updating the firmware code of your BIOS:

1) You can gain BIOS support needed for newer hardware.
2) A bug in the existing BIOS firmware is fixed with the update.
3) You can gain additional functionality or increased performance.

Updating a BIOS is very risky business. You can make a mistake or the software might be corrupted, or any other issues beyond your control can happen. If there is a problem, your computer will be rendered unusable until you get a new BIOS chip.
My System SpecsSystem Spec
08 Oct 2012   #8
alikhan

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by ndex477 View Post
@ alikhan- it happens on all websites and i think the flash version is up to date but will up date it.
The video stops playing in between only when it is connected to WiFi hotspot , does this happens when it is connected to broadband connection also ?
My System SpecsSystem Spec
08 Oct 2012   #9
alikhan

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by ndex477 View Post
Also, another issue that was brought to my attention by my friend is that each attempt to download software from the web results in a failure. What in the world could be causing this? Also funmoods was keeps popping up.
Funmoods is a malicious browser add-on that resets your home page and redirects all of your internet searches to Funmoods.com.
It installs itself on any and all browsers on your system, so you will have to repeat the process several times if you have more than one browser installed. (I’ve included instructions for IE and Chrome.

1) First you need to uninstall it from Windows. Go To Control Panel >> Programs >> Uninstall a program. Find Funmoods, and uninstall it.

2) Then you need to fix each browser. To remove the add-on, in Internet Explorer, go to Tools, Enable Add-ons, Enable or Disable Add-ons. Find Funmoods and remove. In Chrome, uninstall the extension to remove it completely from the browser:
Click the wrench icon on the browser toolbar.
Click Tools.
Select Extensions.
Click Uninstall for the extension you’d like to completely remove.

3) Next you need to reset you home page back to your prior choices. In IE, click the drop arrow next to the Home icon, and choose Add or Change Home Page. In Chrome,
Click the wrench icon on the browser toolbar.
Select Options
Click the Basics tab.
Set your home page
Pick the page you’d like to be your home page in the “Home page” section. You can select to use the New Tab page as your home page. To use another page, select “Open this page” and enter the web address of the page you’d like to use.

4) Then you need to reset your search provider. click the search provider you would like to set as the default, click Set as default, and then click Close.
Set your default search engine in Chrome.

Funmoods should now be gone and that should put you in a better mood.

Note: You can get rid of it from chrome just by disabling it on ‘add-ons’ .

As to the other problem that you are not able to download software,i suggest using MSE (Microsoft Security Essentials) OR Avast and scan the whole computer.They are both free.
For anti malware at least get the Malwarebytes free on demand scanner.

http://www.malwarebytes.org/products/malwarebytes_free/

Remove any add-ons installed on your browser through this - http://www.softpedia.com/get/Antivir...wCleaner.shtml

Hope this helps .
My System SpecsSystem Spec
09 Oct 2012   #10
ndex477

Windows 7 Home Premium 64bit
 
 

@ alikhan - It only happens when connected to WiFi hotspot. Videos play normally on other networks.
My System SpecsSystem Spec
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