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Windows 7: DVDfab read error

27 Nov 2012   #1

Windows 7 Home Premium
 
 
DVDfab read error

Hi,
I would appreciate if someone knows how to fix a problem I am having with DVDfab. I have run DVDfab several times, but last night it wouldnt read the disk I am trying to copy. I thought it was because my trial period has expired however I used it a few weeks ago after it had expired and it worked ok.
I read a few forums somewhere and someone suggested to change the IO input "general settings" from auto to ASPI. I tried this but the program crashed and couldnt reopen resulting in a reinstall. I tried using the program to copy again since the reinstall and restart but it keeps coming up with a read error. The options on the error screen include retry, abort, ignore, ignore all. I have tried ignoring, to which it repeatedly comes up, I tried repeating all and it sat there trying to read it for some time before I gave up and went to bed.
I have tried other programs like Handbrake which appears to read the disk fine, but the program is confusing for me and thats about as far as I go with it. It would be so much easier to have it working through DVDFab as it is generally a much better and user friendly program (when it is working )
I have purchased a license for DVD copy and DVD RIP, but still- the problem remains.
Thanks in advance for any help!!
Danni.
P.S the disk is brand new and the laptop is about 6 months old- running Windows 7 home premium, toshiba AMD with Bluray burner.


My System SpecsSystem Spec
.

27 Nov 2012   #2

Windows 7 Home Premium
 
 

So I finally got around to copying the log

DVDFab 8.1.7.8 (2012/11/28 12:11:27)
0m 01.84s: GPUAccelerate: 7
0m 01.84s: CUDA cap: 0
0m 01.84s: Support coreavc decode: 0
0m 01.85s: Graphics info: AMD Radeon(TM) HD 6620G : :
0m 01.85s: Qt Translator file load success
0m 01.85s: import key file D:\ 1
0m 01.93s: Load config successful.
0m 02.11s: Init profile data driver sucessful.
0m 06.72s: Init GPU settings sucessful.
0m 06.72s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 06.73s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 07.23s: Config ExBar successful.
0m 07.24s: dvd2dvd have 8 elements.
0m 07.55s: dvd2mobile have 29 elements.
0m 09.14s: blu-ray2blu-ray have 4 elements.
0m 09.22s: blu-ray2mobile have 18 elements.
0m 10.21s: blu-ray23d have 7 elements.
0m 10.53s: blu-ray2dvd have 1 elements.
0m 10.59s: file2mobile have 28 elements.
0m 12.14s: file2dvd have 1 elements.
0m 12.18s: file2bluray have 1 elements.
0m 12.92s: Config work ui controls successful.
0m 19.40s: Init burn engine successful.
0m 19.46s: StartNotify successful.
0m 19.47s: got media type 14
0m 19.66s: drive D
0m 19.67s: type DVD-VIDEO
0m 19.67s: volume label NANNY
0m 19.85s: failed to read disc key: sensekey 00 asc 00 acsq 00
0m 20.05s: failed to read disc key: sensekey 00 asc 00 acsq 00
0m 20.26s: failed to read disc key: sensekey 00 asc 00 acsq 00
0m 20.46s: got copyright 0 0
0m 20.84s: got udf/iso
0m 21.84s: got discinfo
0m 21.86s: pathplayer enabled
0m 55.71s: read error: 0 13199006 13195249 2083984 6286703 154695088 2083984
0m 05.99s: user cancelled
0m 06.00s: pathplayer drive error 1
0m 06.01s: failed to open disc 1
My System SpecsSystem Spec
27 Nov 2012   #3

Windows 7 Home Premium
 
 

This is the log from VSO Inspector Scan

56 Info File test complete
2012-11-28 14:17:56 Info Average read speed: 1.89x
2012-11-28 14:17:56 Info Maximum read speed: 2.65x
2012-11-28 14:17:56 Info Minimum read speed: 0.70x
2012-11-28 14:17:56 Info Good: 13, Problem: 0, Error: 1
2012-11-28 14:17:56 Info 14 files scanned
2012-11-28 13:56:21 Error Reading of "D:\VIDEO_TS\VTS_01_4.VOB" failed after 10 tries
2012-11-28 13:27:41 Info File Test started
2012-11-28 13:27:41 Info Surface scan complete
2012-11-28 13:27:41 Info Average read speed: 1.89x
2012-11-28 13:27:41 Info Maximum read speed: 2.58x
2012-11-28 13:27:41 Info Minimum read speed: 0.06x
2012-11-28 13:27:41 Info Good: 99.98%, Problem: 0.00%, Error: 0.01%
2012-11-28 13:05:59 Warning Reading of sector 2084576 to 2084592 required 2 tries
2012-11-28 13:05:59 Error Reading of sector 2084560 to 2084576 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 13:05:34 Warning Reading of sector 2084544 to 2084560 required 4 tries
2012-11-28 13:05:19 Error Reading of sector 2084528 to 2084544 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 13:04:26 Error Reading of sector 2084512 to 2084528 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 13:03:50 Error Reading of sector 2084496 to 2084512 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 13:02:58 Error Reading of sector 2084480 to 2084496 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 13:02:11 Error Reading of sector 2084464 to 2084480 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 13:01:44 Error Reading of sector 2084448 to 2084464 failed: Code 03 10 00 [Read error, ID CRC or ECC error]
2012-11-28 13:01:22 Error Reading of sector 2084432 to 2084448 failed: Code 03 11 00 [Read error, unrecovered read error]
2012-11-28 13:00:41 Error Reading of sector 2084416 to 2084432 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 13:00:06 Error Reading of sector 2084400 to 2084416 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:59:34 Error Reading of sector 2084384 to 2084400 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:58:32 Error Reading of sector 2084368 to 2084384 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:57:37 Error Reading of sector 2084352 to 2084368 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:56:45 Error Reading of sector 2084336 to 2084352 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:56:07 Error Reading of sector 2084320 to 2084336 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:55:47 Error Reading of sector 2084304 to 2084320 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:55:00 Error Reading of sector 2084288 to 2084304 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:54:06 Error Reading of sector 2084272 to 2084288 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:53:26 Error Reading of sector 2084256 to 2084272 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:52:41 Error Reading of sector 2084240 to 2084256 failed: Code 03 10 00 [Read error, ID CRC or ECC error]
2012-11-28 12:52:06 Error Reading of sector 2084224 to 2084240 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:51:53 Error Reading of sector 2084208 to 2084224 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:51:00 Error Reading of sector 2084192 to 2084208 failed: Code 03 10 00 [Read error, ID CRC or ECC error]
2012-11-28 12:50:24 Error Reading of sector 2084176 to 2084192 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:49:33 Error Reading of sector 2084160 to 2084176 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:49:01 Error Reading of sector 2084144 to 2084160 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:48:17 Error Reading of sector 2084128 to 2084144 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:47:37 Error Reading of sector 2084112 to 2084128 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:47:16 Error Reading of sector 2084096 to 2084112 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:46:28 Error Reading of sector 2084080 to 2084096 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:45:20 Error Reading of sector 2084064 to 2084080 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:44:21 Error Reading of sector 2084048 to 2084064 failed: Code 03 10 00 [Read error, ID CRC or ECC error]
2012-11-28 12:43:29 Warning Reading of sector 2084032 to 2084048 required 6 tries
2012-11-28 12:43:09 Error Reading of sector 2084016 to 2084032 failed: Code 03 02 00 [Medium error, Unable to seek the requested position]
2012-11-28 12:42:01 Error Reading of sector 2084000 to 2084016 failed: Code 04 09 00 [HW error, Track following failure]
2012-11-28 12:41:31 Error Reading of sector 2083984 to 2084000 failed: Code 03 10 00 [Read error, ID CRC or ECC error]
2012-11-28 12:12:38 Info Scanning DVD from sector 0 to 3839631
2012-11-28 12:12:38 Info Total sector count: 3839631
2012-11-28 12:12:38 Info Surface Scan started
2012-11-28 12:12:37 Info Layers: 2
2012-11-28 12:12:37 Info Capacity: 7.32 GB (3839632 Sectors)
2012-11-28 12:12:37 Info Media ID: RITEK-S04-42
2012-11-28 12:12:37 Info Volume Label: NANNY
2012-11-28 12:12:37 Info Media Type: DVD
2012-11-28 12:10:29 ---- ******************** Log session start 28-Nov 12:10:29.524 PID 1204********************
My System SpecsSystem Spec
.


27 Nov 2012   #4

Windows 7 Home Premium
 
 

The email from registering DVDFab informed to update to the latest version, after I installed the latest version and registered the product successfully, I now have a fully activated copy of DVDFab Copy and DVDFab RIP. I am trying to copy again now and the error read came up again, I ignored all and it has been trying to read the disk for about 20 minutes now.
My System SpecsSystem Spec
27 Nov 2012   #5

Windows 7 Home Premium
 
 

Hmm... I feel like I am talking to myself here!!
I am copying it to my hard drive now using "handbrake" and it seems to be working ok at the moment, 30% complete. I am saving it as an mp4 file, makes me wonder why handbrake will read it but dvdfab wont...
Jump in and give some opnions as soon as your ready
My System SpecsSystem Spec
28 Nov 2012   #6

Windows 7 Home Premium
 
 

I tried Handbrake and it appeared to be working to begin with (converting to mp4), although time consuming. I left the computer to finish. Upon my return it looked as though the whole disk completed successfully however upon checking the file, it has only completed to chapter 25.
Is this a problem with the disk or is this deliberately done to stop people backing up their videos?
I have attached the log;

Handbrake Log
HandBrake 0.9.6 2012022800
OS: Microsoft Windows NT 6.1.7601 Service Pack 1
CPU: AMD A8-3500M APU with Radeon(tm) HD Graphics
Ram: 7654 MB, Screen: 1366x768
Temp Dir: C:\Users\Jayden\AppData\Local\Temp\
Install Dir: C:\Program Files (x86)\Handbrake
Data Dir: C:\Users\Jayden\AppData\Roaming\HandBrake\HandBrake\0.9.6.4466
-------------------------------------------
-i D:\ -t0 --min-duration=10 -v
[20:24:41] hb_init: starting libhb thread
HandBrake 0.9.6 (2012022800) - MinGW i686 - http://handbrake.fr
4 CPUs detected
Opening D:\...
[20:24:41] hb_scan: path=D:\, title_index=0
libbluray/bdnav/index_parse.c:157: indx_parse(): error opening D:\/BDMV/index.bdmv
libbluray/bluray.c:1471: nav_get_title_list(D:\) failed (01D0FB10)
[20:24:41] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 4.1.3
libdvdread: Encrypted DVD support unavailable.
libdvdread: Could not open input: Permission denied
libdvdread: Can't open D: for reading
libdvdread: Device (null) inaccessible, CSS authentication not available.
NAME OPEN FAILED
libdvdnav: Unable to find home directorylibdvdnav: DVD disk reports itself with Region mask 0x00400000. Regions: 1 2 3 4 5 6 8
libdvdread: Encrypted DVD support unavailable.
libdvdread: Could not open input: Permission denied
libdvdread: Can't open D: for reading
libdvdread: Device (null) inaccessible, CSS authentication not available.
[20:24:41] scan: DVD has 1 title(s)
[20:24:41] scan: scanning title 1
[20:24:41] scan: opening IFO for VTS 1
[20:24:41] scan: duration is 02:28:08 (8888200 ms)
[20:24:41] pgc_id: 1, pgn: 1: pgc: 01D12F00
[20:24:41] scan: vts=1, ttn=1, cells=0->42, blocks=0->3838432, 3838433 blocks
[20:24:41] scan: checking audio 1
[20:24:41] scan: id=0xa0bd, lang=Unknown (LPCM), 3cc=und ext=0
[20:24:41] scan: title 1 has 43 chapters
[20:24:41] scan: chap 1 c=0->0, b=0->9880 (9881), 39425 ms
[20:24:41] scan: chap 2 c=1->1, b=9881->116654 (106774), 252511 ms
[20:24:41] scan: chap 3 c=2->2, b=116655->193571 (76917), 180480 ms
[20:24:41] scan: chap 4 c=3->3, b=193572->262466 (68895), 189526 ms
[20:24:41] scan: chap 5 c=4->4, b=262467->426899 (164433), 361743 ms
[20:24:41] scan: chap 6 c=5->5, b=426900->509824 (82925), 193462 ms
[20:24:41] scan: chap 7 c=6->6, b=509825->610152 (100328), 228470 ms
[20:24:41] scan: chap 8 c=7->7, b=610153->739086 (128934), 272704 ms
[20:24:41] scan: chap 9 c=8->8, b=739087->876420 (137334), 294731 ms
[20:24:41] scan: chap 10 c=9->9, b=876421->960380 (83960), 180390 ms
[20:24:41] scan: chap 11 c=10->10, b=960381->1007158 (46778), 102500 ms
[20:24:41] scan: chap 12 c=11->11, b=1007159->1100043 (92885), 222611 ms
[20:24:41] scan: chap 13 c=12->12, b=1100044->1152349 (52306), 108360 ms
[20:24:41] scan: chap 14 c=13->13, b=1152350->1237355 (85006), 174531 ms
[20:24:41] scan: chap 15 c=14->14, b=1237356->1320665 (83310), 176544 ms
[20:24:41] scan: chap 16 c=15->15, b=1320666->1374681 (54016), 119328 ms
[20:24:41] scan: chap 17 c=16->16, b=1374682->1459482 (84801), 179339 ms
[20:24:41] scan: chap 18 c=17->17, b=1459483->1563404 (103922), 230484 ms
[20:24:41] scan: chap 19 c=18->18, b=1563405->1620885 (57481), 134323 ms
[20:24:41] scan: chap 20 c=19->19, b=1620886->1691571 (70686), 159626 ms
[20:24:41] scan: chap 21 c=20->20, b=1691572->1727886 (36315), 113469 ms
[20:24:41] scan: chap 22 c=21->21, b=1727887->1838791 (110905), 230484 ms
[20:24:41] scan: chap 23 c=22->22, b=1838792->1943013 (104222), 198571 ms
[20:24:41] scan: chap 24 c=23->23, b=1943014->2027832 (84819), 214527 ms
[20:24:41] scan: chap 25 c=24->24, b=2027833->2082854 (55022), 149529 ms
[20:24:41] scan: chap 26 c=25->25, b=2082855->2197565 (114711), 257709 ms
[20:24:41] scan: chap 27 c=26->26, b=2197566->2234940 (37375), 96160 ms
[20:24:41] scan: chap 28 c=27->27, b=2234941->2291457 (56517), 154427 ms
[20:24:41] scan: chap 29 c=28->28, b=2291458->2359473 (68016), 204521 ms
[20:24:41] scan: chap 30 c=29->29, b=2359474->2455317 (95844), 237516 ms
[20:24:41] scan: chap 31 c=30->30, b=2455318->2566483 (111166), 292808 ms
[20:24:41] scan: chap 32 c=31->31, b=2566484->2646461 (79978), 191449 ms
[20:24:41] scan: chap 33 c=32->32, b=2646462->2739348 (92887), 225586 ms
[20:24:41] scan: chap 34 c=33->33, b=2739349->2843627 (104279), 264621 ms
[20:24:41] scan: chap 35 c=34->34, b=2843628->3017686 (174059), 409733 ms
[20:24:41] scan: chap 36 c=35->35, b=3017687->3122655 (104969), 204521 ms
[20:24:41] scan: chap 37 c=36->36, b=3122656->3267230 (144575), 351646 ms
[20:24:41] scan: chap 38 c=37->37, b=3267231->3473984 (206754), 465896 ms
[20:24:41] scan: chap 39 c=38->38, b=3473985->3587866 (113882), 291546 ms
[20:24:41] scan: chap 40 c=39->39, b=3587867->3688427 (100561), 200584 ms
[20:24:41] scan: chap 41 c=40->40, b=3688428->3786516 (98089), 187512 ms
[20:24:41] scan: chap 42 c=41->41, b=3786517->3826169 (39653), 107218 ms
[20:24:41] scan: chap 43 c=42->42, b=3826170->3838432 (12263), 37061 ms
[20:24:41] scan: aspect = 0
libdvdnav: DVD disk reports itself with Region mask 0x00400000. Regions: 1 2 3 4 5 6 8
[20:24:49] scan: decoding previews for title 1
libdvdnav: DVD disk reports itself with Region mask 0x00400000. Regions: 1 2 3 4 5 6 8
[20:24:49] scan: title angle(s) 1
Scanning title 1 of 1...
[20:24:49] scan: audio 0xa0bd: LPCM, rate=48000Hz, bitrate=1536000 Unknown (LPCM) (2.0 ch)
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
Scanning title 1 of 1...
[20:24:54] scan: 10 previews, 720x576, 25.000 fps, autocrop = 16/0/2/2, aspect 16:9, PAR 64:45
[20:24:54] scan: title (0) job->width:720, job->height:400
[20:24:54] libhb: scan thread found 1 valid title(s)
+ title 1:
+ Main Feature
+ vts 1, ttn 1, cells 0->42 (3838433 blocks)
+ duration: 02:28:08
+ size: 720x576, pixel aspect: 64/45, display aspect: 1.78, 25.000 fps
+ autocrop: 16/0/2/2
+ chapters:
+ 1: cells 0->0, 9881 blocks, duration 00:00:39
+ 2: cells 1->1, 106774 blocks, duration 00:04:13
+ 3: cells 2->2, 76917 blocks, duration 00:03:00
+ 4: cells 3->3, 68895 blocks, duration 00:03:10
+ 5: cells 4->4, 164433 blocks, duration 00:06:02
+ 6: cells 5->5, 82925 blocks, duration 00:03:13
+ 7: cells 6->6, 100328 blocks, duration 00:03:48
+ 8: cells 7->7, 128934 blocks, duration 00:04:33
+ 9: cells 8->8, 137334 blocks, duration 00:04:55
+ 10: cells 9->9, 83960 blocks, duration 00:03:00
+ 11: cells 10->10, 46778 blocks, duration 00:01:43
+ 12: cells 11->11, 92885 blocks, duration 00:03:43
+ 13: cells 12->12, 52306 blocks, duration 00:01:48
+ 14: cells 13->13, 85006 blocks, duration 00:02:55
+ 15: cells 14->14, 83310 blocks, duration 00:02:57
+ 16: cells 15->15, 54016 blocks, duration 00:01:59
+ 17: cells 16->16, 84801 blocks, duration 00:02:59
+ 18: cells 17->17, 103922 blocks, duration 00:03:50
+ 19: cells 18->18, 57481 blocks, duration 00:02:14
+ 20: cells 19->19, 70686 blocks, duration 00:02:40
+ 21: cells 20->20, 36315 blocks, duration 00:01:53
+ 22: cells 21->21, 110905 blocks, duration 00:03:50
+ 23: cells 22->22, 104222 blocks, duration 00:03:19
+ 24: cells 23->23, 84819 blocks, duration 00:03:35
+ 25: cells 24->24, 55022 blocks, duration 00:02:30
+ 26: cells 25->25, 114711 blocks, duration 00:04:18
+ 27: cells 26->26, 37375 blocks, duration 00:01:36
+ 28: cells 27->27, 56517 blocks, duration 00:02:34
+ 29: cells 28->28, 68016 blocks, duration 00:03:25
+ 30: cells 29->29, 95844 blocks, duration 00:03:58
+ 31: cells 30->30, 111166 blocks, duration 00:04:53
+ 32: cells 31->31, 79978 blocks, duration 00:03:11
+ 33: cells 32->32, 92887 blocks, duration 00:03:46
+ 34: cells 33->33, 104279 blocks, duration 00:04:25
+ 35: cells 34->34, 174059 blocks, duration 00:06:50
+ 36: cells 35->35, 104969 blocks, duration 00:03:25
+ 37: cells 36->36, 144575 blocks, duration 00:05:52
+ 38: cells 37->37, 206754 blocks, duration 00:07:46
+ 39: cells 38->38, 113882 blocks, duration 00:04:52
+ 40: cells 39->39, 100561 blocks, duration 00:03:21
+ 41: cells 40->40, 98089 blocks, duration 00:03:08
+ 42: cells 41->41, 39653 blocks, duration 00:01:47
+ 43: cells 42->42, 12263 blocks, duration 00:00:37
+ audio tracks:
+ 1, Unknown (LPCM) (2.0 ch) (iso639-2: und)
+ subtitle tracks:
HandBrake has exited.


.
My System SpecsSystem Spec
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