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Windows 7: Need help with Adobe Flash player


07 Feb 2013   #1

Windows 7 professional 64 bit
 
 
Need help with Adobe Flash player

Hello all, I just recently developed a problem wherein every time I go to YouTube I get the dialog box asking if flash can store information on my computer. I cannot click on it or make changes, the box stays put in the middle of video. Also, the amount of storage I choose never stays, meaning I choose unlimited, but later the slider will have moved, changing the quality of the video playing. I have gone into Control Panel > Flash and chosen to allow all sites to store information on my computer, but it does not seem to have any effect. I uploaded two screenshots. I tried Adobe's website, but the time involved to get an answer is ridiculous, so I am turning to the best source of information in hopes that someone here can help me with this issue. My flash player and plugin are current, and I uninstalled and reinstalled the flash players, with no change and it happens on either FireFox and IE. Thanks in advance!!




Attached Thumbnails
Need help with Adobe Flash player-sp32-20130207-090529.jpg   Need help with Adobe Flash player-sp32-20130207-091517.jpg  
My System SpecsSystem Spec
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07 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Did you use the official Flash uninstaller before reinstalling? If not, give it a try. Sometimes Flash leaves behind remnants that can interfere with a clean install.

Uninstall Flash Player | Windows
My System SpecsSystem Spec
08 Feb 2013   #3

Windows 7 professional 64 bit
 
 

OK, This morning, when going to YouTube, the little boxes no longer automatically show up. However, when i right click and click settings I do get a dialog box asking if i want to set hardware acceleration, which i do, however, when I check the box, i cannot close the dialog box, it stays in the center of the screen. See current screenshot. thanks


Attached Thumbnails
Need help with Adobe Flash player-sp32-20130208-072603.jpg  
My System SpecsSystem Spec
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08 Feb 2013   #4

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Did you follow marsimar's advice?

Lots of folks miss part of the instructions, specifically, step# 4
Quote   Quote: Originally Posted by Adobe
Delete Flash Player files and folders.
  1. Choose Start > Run.
  2. Copy and paste the following and click OK.C:\Windows\system32\Macromed\Flash
  3. Delete all the files in this folder.



  4. Follow step 1 to step 3 for the following:
    C:\Windows\SysWOW64\Macromed\Flash
    %appdata%\Adobe\Flash Player
    %appdata%\Macromedia\Flash Player
My System SpecsSystem Spec
09 Feb 2013   #5

Windows 7 professional 64 bit
 
 

OK, for some reason, probably the samer that strted the problem, Flash player is fine now. However, since i do seem to have issues occasionally, I will save the instructions marsimar had said for future use. Solved thanks for all the imput!!
My System SpecsSystem Spec
09 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Glad to hear things got sorted out. Thanks for posting back!
My System SpecsSystem Spec
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 Need help with Adobe Flash player




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