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Windows 7: can't burn to CD

25 Jul 2013   #1

multiple
 
 
can't burn to CD

Hello,
I have one computer in my office that refuses to burn an mp3 file to a CD (as a data disk, not as an audio CD), using Windows Explorer, which is the standard way we make audio data disks in my office. I'm attaching a copy of the error message, which isn't at all informative as to what the problem is. What is causing this, and how can I get around it?



Attached Images
 
My System SpecsSystem Spec
.

25 Jul 2013   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Is there anything else on the disk ?
What type of disk ?
Have you ever tried to simply Drag and drop or copy and paste the files onto the dvd/rw drive letter ?
If you started with an empty disk right click it and click on Format this will erase anything on the disk.
Also use this,
http://support.microsoft.com/mats/cd_dvd_drive_problems
My System SpecsSystem Spec
25 Jul 2013   #3

multiple
 
 

Hi ThrashZone. No, we always use blank disks - they're just generic CDs from Office Depot. We either drag & drop OR copy & paste into the WinExp window. Everything is peachy until you click Next as shown on the attached screenclip. That's when the error message comes up. This is the only computer in the office that won't do the job.


Attached Images
 
My System SpecsSystem Spec
.


25 Jul 2013   #4

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

My System SpecsSystem Spec
25 Jul 2013   #5

multiple
 
 

Yes, we can burn using WMP. However, being in an office setting, we'd like to all follow the same procedure, and the rest of us burn using WinExp. So if we can figure out why that's not working for this one user and how to resolve the issue, that would be ideal.
My System SpecsSystem Spec
25 Jul 2013   #6

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Agreed I was seeking other possibilities to test the issue with the disk drive/ seems to be working properly at least with wmp,
Might have to think and search around for other possible things to try,
Have you review the More burn options and compared them to other machines that work properly ?
I'm sure you probably already saw this from my prior link,
How to Burn Files and Folders to a Disc in Windows Explorer | 7 Tutorials
Also confirm you ran Disk cleanup and the first mr. fixit and Shut down the machine in question.
My System SpecsSystem Spec
25 Jul 2013   #7

multiple
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
This tutorial looks a whole lot like the one I wrote for the office!

Yes, I ran the MS FixIt, which found & "fixed" a problem but didn't resolve the issue, and yes I ran disk cleanup.
My System SpecsSystem Spec
25 Jul 2013   #8

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Try to burn using safe mode and or clean boot.
Some thing is very different about this machine,
The only other thing I can think of is windows backup is backed up and effecting windows explorer ?
I'll assume software is identical on all machines.
My System SpecsSystem Spec
25 Jul 2013   #9

multiple
 
 

We have a [mysterious] winner! All it took was booting into safe mode & TRYING to burn a disk (apparently you can't without a registry edit) and rebooting normally, and then trying the burn job. Went off without a hitch. Let's keep our fingers crossed that the problem is permanently solved! Thanks for the suggestions - don't know what worked, but something did!
My System SpecsSystem Spec
25 Jul 2013   #10

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Sweet,
Your very welcome,
Thanks for your patients and open mind,
Cheers.
My System SpecsSystem Spec
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