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Windows 7: Windows Media Player has stopped working


04 Nov 2013   #1

Windows 7 Premium x64
 
 
Windows Media Player has stopped working

Yesterday, I completed a hard drive reformat and clean install of my Sony VAIO VGN-NS328J Windows 7 64-Bit Laptop. Before the clean install, Windows Media Player didn't work, and after the clean install, it still doesn't work. I have tried turning it on and off, and troubleshooting it, but nothing could be fixed. Here is what came up in the event viewer, says something about evr.dll. Please don't just suggest me to try another media player, I personally like WMP and want it fixed.

Faulting application name: wmplayer.exe, version: 12.0.7600.16415, time stamp: 0x4a98ae4b
Faulting module name: evr.dll, version: 5.0.1.1, time stamp: 0x4549bcff
Exception code: 0xc0000005
Fault offset: 0x0000feb3
Faulting process id: 0xebc
Faulting application start time: 0x01ced8f70290e346
Faulting application path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe
Faulting module path: C:\PROGRA~2\COMMON~1\ArcSoft\MPEGEN~1\evr.dll
Report Id: 48b8762e-44ea-11e3-afb0-001dbaf2aee4



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 Windows Media Player has stopped working




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