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Windows 7: audio CD: "Windows cannot access the specified device, path or file.."

07 Nov 2013   #1
adri123

Windows 7 Home Premium 64 bit
 
 
audio CD: "Windows cannot access the specified device, path or file.."

Hello all

here is my recent problem: When I put an audio CD in my CD/DVD drive, and double click the drive icon, or if I right click and select Play, I get the following message:

"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."


What works:
  • If I right click on the drive icon and select "Open", it works. (shows the content of the CD)
  • I can play the songs of the CD normally with Winamp, VLC Media Player, etc.
  • It also works with data CDs (CD-ROMs).
  • In msconfig, when I disable the Shell Hardware Detection (ShellHWDetection) service from starting at boot, it works!
    But if I enable it (to start at boot), then it doesn't work. So I would say that this is the faulty service. But what to do ?
  • Works in Safe Mode

Other info:
  • I've been using CDBurnerXP and Exact Audio Copy lately.
  • CD/DVD drive name: "Slimtype DVD A DS8A5SH".
  • I'm logged in as administrator.

What didn't work so far:
  • Uninstalling and reinstalling the CD/DVD drive.
  • There are no driver updates available for the drive.
  • Disabling the antivirus (Avira Antivir).
  • Trying with another administrator account.
  • Full scan for viruses and malwares with Avira Antivir, MalwareBytes AntiMalware, SUPERAntispyware, AdwCleaner.
  • Disk check (chckdsk).
  • System file checker (sfc \scannow).
  • Enabling AutoPlay for all media and devices. (AutoPlay works but that doesn't solve the problem).
  • Trying another audio CD.
Any idea?


Adrien


My System SpecsSystem Spec
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09 Nov 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello adri mate try these in that order and whatever the scans for malware come up with delete the rubbish. That is if you haven't done these already.


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

(download from bleeping computer)
My System SpecsSystem Spec
09 Nov 2013   #3
adri123

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hello adri mate try these in that order and whatever the scans for malware come up with delete the rubbish. That is if you haven't done these already.


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

(download from bleeping computer)
Hello ICit2lol and thank you for your reply and help.

I did all these but it still doesn't work.

I don't get how the Shell Hardware Detection service creates the permissions problem..
The service is linked to AutoPlay. In control Panel when I enable AutoPlay for all media and devices, the autoplay works, but that doesn't solve the problem..I still get the error message when i want to see the content by clicking on the drive..
My System SpecsSystem Spec
.

09 Nov 2013   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry mate my mistake with the scans.

Now the Winamp and VLC are they the only two playback programs you use? because I thought I saw Winamp linked to iTunes?? Maybe there is a conflict within.
My System SpecsSystem Spec
09 Nov 2013   #5
adri123

Windows 7 Home Premium 64 bit
 
 

No problem mate, the scans were a good idea! I'd made some of them and thanks to you I learned about some more of them.

Yes..I only use Winamp and VLC. I don't have iTunes.
My System SpecsSystem Spec
09 Nov 2013   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

So you never use WMP as I do is there any reason you like the others as I just use WMP and the Xonar DG control panle to mix and match and create effects.
My System SpecsSystem Spec
09 Nov 2013   #7
adri123

Windows 7 Home Premium 64 bit
 
 

I don't use WMP since a year and the reason, if I remember well , was that I had issues with FLAC files.

I didn't have that error a week ago, so it's not WMP related i think. I really can't see why it throws a permissions error since I'm administrator.
My System SpecsSystem Spec
10 Nov 2013   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No I was just wondering if you had used WMP not that i think it has anything to do with your problem.

Now what has got me a little confused though is why you need to double click the drive icon?

If you were say playing say an album through VLC wouldn't you just go to it (VLC) and open it then play the music from it?

I for instance if I ma using a program like that an example would be my sound card GUI the I have an icon on the taskbar to access it real quick.
My System SpecsSystem Spec
10 Nov 2013   #9
adri123

Windows 7 Home Premium 64 bit
 
 

I suspect it creates other problems too.. that's why I would like to fix it.

I was ripping, burning and copying CDs lately. Ripping them with Exact Audio Copy, copying and burning them with CDBurnerXP.

Now CDBurnerXP freezes when I open it while I already have a CD in the drive.

I explain exactly:
1) the CD is in the drive
2) I try to open CDBurnerXP
3) Nothing happens, no window appears, nothing.
4) I eject the CD
5) Immediately CDBurnerXP opens. (I had told it too, but it's like if it had been prevented)

My guess is that CDBurnerXP tries to do something similar to what I do when I double-click the CD, and that the problem appears to it too. So not just to me when I double-click the CD, but to anyone wanting to do that scenario. Human or software.
Like if the software also gets blocked by a "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

Another reason that I want to fix the problem is that, even if these two scenarios are not linked (I think they are), I don't like to keep such problems in the system, since it means something is not working properly and could therefore result in problems in the future.



What is also useful to know is that, as I wrote in the first post, when I right click the drive and select "Open", it works and shows the content of the audio CD.
What doesn't work is when I select "Play", or when I double-click on it (which I suppose is the same thing as selecting "Play"). In these cases the permissions message appears.
My System SpecsSystem Spec
10 Nov 2013   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

adri seems to me you have a lot of different audio programs on your machine. I am a bit of a semi audiophile and I find WMP set at WAV / lossless and the audio quality at 1411.2 Kbps when ripping and then burning back those tracks / albums at those levels are fine. You would need to be super pedantic to pick the difference.

Having said that I do a lot of my burning for the car so I don't wreck the original CD. Otherwise I just play the ripped version.
My System SpecsSystem Spec
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 audio CD: "Windows cannot access the specified device, path or file.."




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