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Windows 7: Two unrelated video issues

07 Apr 2014   #11
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

# AdwCleaner v3.023 - Report created 06/04/2014 at 16:39:52
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : user - USER-PC
# Running from : C:\Users\user\Desktop\adwcleaner.exe
# Option : Scan
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.16521

-\\ Google Chrome v33.0.1750.154
[ File : C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************
AdwCleaner[R0].txt - [2808 octets] - [22/02/2014 16:10:59]
AdwCleaner[R1].txt - [934 octets] - [22/02/2014 16:24:47]
AdwCleaner[R2].txt - [738 octets] - [06/04/2014 16:39:52]
AdwCleaner[S0].txt - [2925 octets] - [22/02/2014 16:12:54]
AdwCleaner[S1].txt - [994 octets] - [22/02/2014 16:25:39]
########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [916 octets] ##########


My System SpecsSystem Spec
.
07 Apr 2014   #12
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

OK, it found nothing as you said, you can now uninstall it safely. Are you still having video issues?

You can try installing a new Flash Player, be sure you UNCHECK the Optional Offer in the middle before clicking Install.
http://get.adobe.com/flashplayer/
My System SpecsSystem Spec
08 Apr 2014   #13
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Yes. Still having video issues as well as odd-looking newsletters that have no paragraphs & no pictures, but rather blue type down the left-hand side of the page, sort of like an index. Can click on blue type, but nothing will open. Have contacted senders, and both report that no other recipients are having that issue.
My System SpecsSystem Spec
.

08 Apr 2014   #14
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I think you should stop clicking on anything you don't know what it is. Sometimes that's an open invite, "Sure Mr. Virus, come on in and have a seat."

Can you upload a snip of one of the newsletters?
My System SpecsSystem Spec
08 Apr 2014   #15
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

My 2 cents worth and to further eliminate malware try thee two

https://www.emsisoft.com/en/software/eek/ I only ever run the Emergency and Commandline scans

and this which will take some time to run but it scans everything from power on

Download Kaspersky Rescue Disk 10
there are others here
5 Bootable AntiVirus Rescue CD for Windows: Free Download

but I quite like the Kaspersky and I run their AV anyway so know it is reliable
My System SpecsSystem Spec
08 Apr 2014   #16
gregrocker

 

In addition I would download and install Malwarebytes, decline the free trial offer, then update and run a full scan.

Open Internet Explorer and any other browser you have, on the Tools (gear icon) tab, select Manage Add-Ons, look at the Extensions and Search tabs to see what is running on your Browser. I would disable any but Flash and your Reader. Report back what else you find there.

Since what you describe is pretty clearly a browser hijack of some sort, also download and install SUPERAntiSpyware declining its trial offer and turning it off at startup in its Preferences. Run a Full Scan and clean up anything it finds.

Let us know if this helps as there are other steps including resetting browser to defaults. Does this behavior occur when you trying using another browser like Firefox?
My System SpecsSystem Spec
08 Apr 2014   #17
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Here's the newsletter. It should be a full-color page with several articles on musicians. Two unrelated video issues-capture2.png Even if I use another browser, I have the same issue with videos & newsletters.

I only have one flash add-on enabled. Nothing else. Several are listed, but are disabled. (I had just installed Adobe using Britton30's link.)

I already have Malware Bytes Pro. It updates itself automatically.

I ran EMI Emergency kit. It found nothing. I wasn't sure about Kapersky; couldn't tell if it was free & didn't know how it would behave with MSE.

Ran Super Anti-Spyware complete scan. It found 248 ad cookies, plus 0 memory and 0 registry problems. I removed the 248 tracking cookies. Interesting since I useDuck Duck Go as my main search engine unless it totally bonks a search at which time I use "in private" and a Google search.


My System SpecsSystem Spec
08 Apr 2014   #18
gregrocker

 

Work through the Troubleshooting Steps for Windows 7 to go over your system, starting the establishing a Clean Boot, utilizing the System Resources to check for Problems and Solutions, culling the log for repeat errors to resolve, try MSE in place of your current AV to test the difference since it provides the least problems.

I'd also go to Internet Options>Advanced and reset to defaults, including all personal settings. You may have to reinstall Flash.
My System SpecsSystem Spec
09 Apr 2014   #19
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by nottaclue9 View Post
Here's the newsletter. It should be a full-color page with several articles on musicians. Attachment 313193 Even if I use another browser, I have the same issue with videos & newsletters.

I only have one flash add-on enabled. Nothing else. Several are listed, but are disabled. (I had just installed Adobe using Britton30's link.)

I already have Malware Bytes Pro. It updates itself automatically.

I ran EMI Emergency kit. It found nothing. I wasn't sure about Kapersky; couldn't tell if it was free & didn't know how it would behave with MSE.

Ran Super Anti-Spyware complete scan. It found 248 ad cookies, plus 0 memory and 0 registry problems. I removed the 248 tracking cookies. Interesting since I useDuck Duck Go as my main search engine unless it totally bonks a search at which time I use "in private" and a Google search.
Mate the Kaspersky runs from boot it doesn't require Windows to be booted at all and it certainly will not affect any of the on board stuff you have already but it does take a while to run.
My System SpecsSystem Spec
11 Apr 2014   #20
UsernameIssues

W7 Pro SP1 64bit
 
 

This thread is solved - after some Private Messages and a TeamViewer session with nottaclue9.

IE9 was reset (total reset).

The Temporary Internet Files were deleted.

These steps were followed to remove Flash.
nottaclue9 was able to run the uninstaller without any problems, but removing these folders...
%WinDir%\Windows\system32\Macromed\Flash
%WinDir%\SysWOW64\Macromed\Flash
%appdata%\Adobe\Flash Player
%appdata%\Macromedia\Flash Player
...proved to be problematic.
There was one stubborn old folder under %appdata%\Adobe\Flash Player that did not want to be deleted.

Flash was re-installed using the stand alone installer from here:
Adobe Flash Player Distribution | Adobe

The website shown in post #17 displays correctly and Facebook videos play :-)
My System SpecsSystem Spec
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