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Windows 7: Two unrelated video issues

05 Apr 2014   #1
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 
Two unrelated video issues

1) What is safeshare tv? All of a sudden, I'm getting lots of emails with this type of video. You have to select either an mp3 or mp4 download (I don't know the difference), and then use a download site called vloader off of the internet. Is all of this stuff safe to use? It sure is a pain.

2) For no reason I can understand, I can no longer play videos which are in emails, newsletters, on websites, or on Facebook. There's just a blank black or white box where the video should be.

Thank you for your help.


My System SpecsSystem Spec
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05 Apr 2014   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

No you don't have to download anything from an unsolicited email. Many are malware or a way to have you pay for something. I try to NEVER use any "downloader", they are problematic as well.

Here's is a page of people telling of many issues with "vloader".
Recent Discussions on VForum

It appears safsher.tv and vloader are Android apps for a phone or Android tablet.

Go to Control Panel\All Control Panel Items\Programs and Features and see if either is installed, if so uninstall them and reboot.
My System SpecsSystem Spec
05 Apr 2014   #3
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Thanks, Britton30. I didn't download anything, and I read the link you sent. Doesn't sound good. Nothing in my programs from vloader or safeshare tv.

Any ideas about why I can't play my other videos?
My System SpecsSystem Spec
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05 Apr 2014   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

None other than the vloader stuff cause those issues.

Please download AdwCleaner:
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
Save to the desktop.

Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator

Click on Search and confirm the prompt.
After the program finishes, a text file report opens.
Please post the content of the C:\AdwCleaner[Rx].txt in your reply. In the reply window click the "#" icon at the top and paste the log text between the [code ] Paste Here [ /code] tags.

Do NOT perform the delete part before I or someone else can read the log.



To delete:

Run AdwCleaner once again.
This time click on: Delete
When done, please post the content of the C:\AdwCleaner[Sx].txt in your reply as outlined above..
My System SpecsSystem Spec
06 Apr 2014   #5
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Sorry for the delay. Life. My apologies, but I don't know how to save to desktop from the link. There's no opportunity which presents itself to choose to work as administrator. I know I'm just not seeing these places.
My System SpecsSystem Spec
06 Apr 2014   #6
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

When you click the link you will see something like this in IE, I don't know how other browsers display it, but there will be some option as to what to do with it, at the top or bottom of the browser.

-saving.png

You will have a bug-like icon on the Desktop now. RIGHT click it, a context menu pops up, click Run as Administrator, as shown.

-admin.png


My System SpecsSystem Spec
06 Apr 2014   #7
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Thanks for the remedial instructions. As soon as I saw the pictures, I remembered. I'd only done those steps once before, obviously not enough times to burn a memory in my aged brain.

Again, I must admit what is likely an obvious oversight. I don't find "search" on the Adw-cleaner. I've got these:

Scan
Clean
Report
Uninstall

The there is a toolbar-look-alike below that which contains these choices:

Services
Folders
File
Shortcut
Registry

What am I missing?

I did run "scan," but nothing was detected.
My System SpecsSystem Spec
06 Apr 2014   #8
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Yes, clicking scan is right, there' is no "search" option. You may have to redownload Adwcleaner again, run another scan. After it's done you can click the report button, as shown. Upload the file in your next post.
This is the preferred, best way to upload an image or a file to a post.

Screenshots and Files - Upload and Post in Seven Forums

Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.


You may also upload a photo or image you already have on your PC, as you would a file, without using the Snipping tool.


Name:  Adwcleaner.png
Views: 29
Size:  138.3 KB


My System SpecsSystem Spec
07 Apr 2014   #9
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Name:  Capture.PNG
Views: 30
Size:  103.7 KB

Nothing happens when I click on "Report." And I can't make the Adw-cleaner window close. The attachment is just a copy of the window so you can see what I see. "Scan" is grayed out, so I can't re-scan. And since I can't get the cleaner window off my screen (even if I try to "X" it out, it won't leave), I'm not sure how to proceed. Should I just download the cleaner again, even with the persistent window still open?


My System SpecsSystem Spec
07 Apr 2014   #10
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

That is very odd. Try clicking the Folders Tab, then the Report button. If nothing happens click Uninstall. Then you will have to download it again and re-run it. Do nothing else after running it except click the Report button.
My System SpecsSystem Spec
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 Two unrelated video issues




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