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Windows 7: NO videos will play, regardless of browser


2 Weeks Ago   #1

Windows 7 Pro 32-bit
 
 
NO videos will play, regardless of browser

No vimeo, youtube, absolutely zero videos from any source will not play. I used to be able to coax Firefox into playing videos for me, but now it's rebelled, too. Can't even left-click to open the video up in another window. Should I uninstall IE 11? Or is it an update issue?

My System SpecsSystem Spec
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2 Weeks Ago   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Mate this is an older machine and all I can find are the chipset drivers for Vista 32bit - you could try them and see what happens - at the bottom of the listing are some video drivers what they are I am not sure of but take a look anyway.
Product Support | Dell US

You could as matter of routine run these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary
My System SpecsSystem Spec
2 Weeks Ago   #3

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Along with the other good suggestion see if you've picked up any bugs,
You don't list a security suite ?
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
Also use the Custom scan option not the Threat scan,
Select the drive to scan usually C,
If your really infected check the box to scan for Rootkits = this scan option will take several hours to complete,
Never use your machine while scans are running for best results,
http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx
Post all scan results,

ie11 isn't for everyone but you can uninstall any version most likely ie10 would be better,
If you choose to Uninstall ie11 see this,
http://www.sevenforums.com/tutorials/282216-internet-explorer-10-install-uninstall-windows-7-a.html
See a video here Uninstall three versions of ie in about three minutes,
http://www.sevenforums.com/tutorials/112121-internet-explorer-9-uninstall-2.html#post2319908

http://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html
My System SpecsSystem Spec
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2 Weeks Ago   #4

Windows 7 Pro 32-bit
 
 

Thanks, guys. That's lots of helpful information. I'll be working on this later today, using the suggestions y'all have given me.

My bad about the security listing. I use Panda, Malwarebytes Pro, and MSE.
My System SpecsSystem Spec
2 Weeks Ago   #5

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

As Thrashzone says mate the ADW is good but ZI would drop the MSE as you have one at least too many AV's n that machine.

If you still think the problem might be malware you can also run this but only if the problem persists after the other stuff has been completed.
Download Kaspersky Rescue Disk 10 tis will scan everything from boot up so picking up stuff in all sorts of spots.
See this for how it works if curious. Remove malware from a unbootable,corrupted or a PC that is restarting
My System SpecsSystem Spec
1 Week Ago   #6

Windows 7 Pro 32-bit
 
 

I couldn't get "scannow" to work. But I did four of the scans (Adware, Malwarebytes, Super Spyware, & the 4-hour Microsoft security scan). None showed anything malicious. Spyware removed 289 tracking cookies, but there was nothing in memory or registry to remove. The Microsoft scan told me everything was perfect.
I still cannot view videos.

If I uninstall IE 11, will my browser default to IE 10? Or do I have to install it? And will this even solve the problem? Is it a flash issue?

I also notice that I am having to sign into my email and all of my favorite sites every time I go back to them. Is that connected to the video issue? I do switch back & forth between IE & Firefox a lot, so maybe that causes me to have to sign in all the time.

My System SpecsSystem Spec
1 Week Ago   #7

Windows 7 Pro 32-bit
 
 

I was just checking the list of updates, and I found seven that failed to update. Maybe that's how this started? They are date 11 June. How do I go back and get them reinstalled?
My System SpecsSystem Spec
1 Week Ago   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Now it is important we get that sfc and chkdsk done so can you get into safe mode because you can run them form there.
To get to safe mode - power on and tap F8 then do what is in the tutorials I posted in post#2.
My System SpecsSystem Spec
1 Week Ago   #9

Windows 7 Pro 32-bit
 
 

When I try to use sfc /scannow, I am given this message: "must be an administrator running a console session in order to use the sfc utility." I have no idea what that means or how to meet that requirement.
My System SpecsSystem Spec
1 Week Ago   #10

Windows 7 Pro 32-bit
 
 

My System SpecsSystem Spec
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 NO videos will play, regardless of browser




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