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Windows 7: Videos keep stuttering/freezing no matter what media player used

20 Dec 2014   #21
Timewalker

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I use CCCP for a codec pack, and I last updated it maybe Augustish. A few months before the problem started. Here is my WEI. It is a 4.9 right now. It was a 7.x before I downgraded to Windows 7.




Attached Thumbnails
Videos keep stuttering/freezing no matter what media player used-capture.png  
My System SpecsSystem Spec
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21 Dec 2014   #22
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Thanks 4.9 and 6.2 for graphic's is a big spread of which I've never seen before,
They are usually the same number that looks suspicious to me :/
Show Us Your WEI [4]
You downgraded to win-7 from I guess win-8 ?
I wasn't aware 8 had wei ?

Do you still have the url of the site you downloaded the codec pack from please post it,
Although it seems a driver might not be working quite right ?
Cheers.
My System SpecsSystem Spec
21 Dec 2014   #23
Timewalker

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

CCCP - Combined Community Codec Pack is the CCCP website. Windows 8 definitely has WEI. Before I chose this one, I made sure it had the highest WEI out of all of them. Normally I would have gone by specs, but I got it from Aaron's, and they didn't have the specs available. So it was the quickest way I chose by.
My System SpecsSystem Spec
.

21 Dec 2014   #24
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Okay I asked others to look in here,
Until someone has something to offer please see if you can post this info and try this,
Use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,

See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
21 Dec 2014   #25
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi Timewalker, I'm one of the other members.....

My thoughts on your situation are; Even though you have stuttering with saved videos, an incorrect driver can still cause latency. Anything above the 500μs line is suspect.

This deals with Win8, but is applicable to 7 also. Don't forget, you may have downgraded to 7 from 8, but you still have a machine that was setup for 8, and I have noticed you only have 4MB of RAM installed, that could also be part of the problem.

Quote:
DPC latency, which (for the uninitiated) basically is how fast the "needs to be processed as fast as possible" tasks in a PC are run. Deferred procedure calls (DPCs) allow programs to "queue" actions to be done quickly in the processor scheduler, and they hang the whole computer until they get processed.

Source: https://social.technet.microsoft.com...=W8ITProPreRel
Further on down in this quoted link are two tools you may want to run:
One tool is the Intel chipset update utility, but since you have AMD use this: AMD Driver Autodetect Even if you've used this before we may be able to find the proper driver(s) for you.

The other is: Installing the Windows ADK this is more complicated and the CMDs that are there won't run on my machine because, I believe, I don't have the performance-toolkit-xperf installed: http://blogs.msdn.com/b/ntdebugging/archive/2008/04/03/windows-performance-toolkit-xperf.asp, but if you want to try it following either the D/L or the blog link that gives a better explanation, it should on yours.

Set the features you want to use just as shown in the screenshot. After you install the ADK or the separate xperf toolkit, follow the instructions to run the two CMDs and post the DPC.txt and or ETL files here, it may help find the offending driver(s).

If the DPC.txt or ETL files are too big, zip them using Windows in-house zipper found in the files context menu; Send To >Compressed (zipped) Folder, you will see a zipped replica on your desktop send that.
There is an 8MB limitation on zipped files.


Related Links:
DPC Latency Checker Read and understand the documentation.

Using Network Monitor to View ETL Files (Windows)

Installing the Windows ADK


EDIT:
Something that I forgot to mention; You may want to try VLC If you do make sure you remove any other codec's you may have installed, see if VLC improves matters for you, trying this would be easier than searching for incompatible drivers..
My System SpecsSystem Spec
21 Dec 2014   #26
Timewalker

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've tried VLC in the past (note, this was several years ago, so I'll give it another shot after I post this) and had problems with it. If it wasn't the main focus (even if I had two things on the screen), it would stutter. I've used the AMD Auto Detect when I installed Windows 7, but I just used it again and it said I had the newest driver available. I'll also download the ADK, though it did confuse me a bit when I looked through the blog. Also, here are the screenshots of my services and startup after doing a Clean Boot. Oddly enough, my system is a lot laggier after doing the clean boot, Chrome gave me quite a bit of trouble to attach the shots.


Attached Images
Videos keep stuttering/freezing no matter what media player used-services-1.png Videos keep stuttering/freezing no matter what media player used-services-2.png Videos keep stuttering/freezing no matter what media player used-startup-1.png Videos keep stuttering/freezing no matter what media player used-startup-2.png 
My System SpecsSystem Spec
21 Dec 2014   #27
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

When you tried VLC last, was it on this same machine?

If you have any problems with the ADK I'll try to help explain it.

Its not surprising it lagged even worse with a clean boot, a lot of functionality is lost by not including certain Services.
We are talking clean boot instead of Safe Mode, aren't we? There is a difference.

And leave everything off but Avast in Startups.
My System SpecsSystem Spec
21 Dec 2014   #28
Timewalker

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No. It was a desktop I had years ago. Yea, I did do the clean boot as posted in the link Thrash posted. The Windows ADK just finished downloading, so I am going to test that out now.

Edit: Yea, I am completely lost on XPerf, so I think I'll try VLC first.

Edit Edit: Not only did it freeze on VLC, it also distorted the picture and froze my entire computer. Had to restart it.
My System SpecsSystem Spec
22 Dec 2014   #29
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Damn! I don't know why you should be having so much trouble with VLC. I would remove VLC and put CCCP back on, then read up and install xperf and run it to see if you can generate any logs.

Related links to hopefully make xperf easier to understand:
https://randomascii.wordpress.com/20...-the-easy-way/ You can skip step 2.

https://xperf123.codeplex.com/

This is a search for youtube videos on xperf, sometimes visuals help make topics easier to understand: https://www.youtube.com/results?sear...f+for+Windows+

It's getting late for me and I'm calling it a night. Lets see if ThrashZone (TZ) has any ideas until I get back tomorrow, until then I'm going to think this one over.
My System SpecsSystem Spec
22 Dec 2014   #30
Timewalker

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I used the first link to find WPAUI, and managed a trace. I didn't know what to look for, so I turned all the options on. It won't let me post it, though. I go to attach it, and all I get is "404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."
My System SpecsSystem Spec
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