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Windows 7: Unable to view the captured screenshots by using any software.

18 Nov 2015   #1
Sam Jackson

Windows 7 Home Premium 32 bit
 
 
Unable to view the captured screenshots by using any software.

Good afternoon everyone. Could you please tell me why can't I view the captured screenshots BMP size in Mission Against Terror 2 (online game) folder? It said that 'Windows Photo Viewer can't open this picture because either Photo Viewer doesn't support the file format, or you don't have the latest updates to Photo Viewer'. The same problem also occured after I switch to Photo Gallery. I had also used countless of software to view the screenshots but sadly it still persists. Those software have the latest version. Besides that, I used to try fixing the screenshots at https://online.officerecovery.com/pixrecovery/ but the screenshots quality are worse, black and white colour only. A few years ago, I was never facing this problem. For your information, I'm practiced using Advanced Systemcare Ultimate and Smart Defrag to cleanup my PC and arrange scattered files in hard disk. Yesterday I was using System Restore but the problem also still persists. Take all your time needed to help me.




Attached Thumbnails
Unable to view the captured screenshots by using any software.-windows-7-1-.png   Unable to view the captured screenshots by using any software.-windows-7-2-.png  
My System SpecsSystem Spec
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18 Nov 2015   #2
Stevekir

Windows 7 Home Premium 64bit
 
 

I use Windows Snipping Tool nearly every day. It appears on the Desktop as a jpg file. If I d. click the image it opens in Picasa, or if I s. click on it and choose Preview it again opens in Picasa. If otherwise I choose Open With I can choose from several graphic programs such as Photoshop, Windows Photoviewer, Paint etc. (InDesign requires the snapshot to be dragged on to an InDesign open window and using the Place command.) It can also be dragged on to an open Word file. The resulting file is as sharp etc. as it was on the Desktop. Snapshot allows you to capture an arbitrary rectangle, or arbitrary shape, or an open window.

Why use BMP? (Perhaps your game requires it.)
My System SpecsSystem Spec
18 Nov 2015   #3
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Suggest you try this. Take a snapdhot of any part of your screen with the Snipping Tool. Click File > Save As and save your file as "Capture.png" to the desktop. Then right click on that file on your desktop and choose Open with in the windows that opens and then choose "Paint"!
See if that orks.
My System SpecsSystem Spec
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19 Nov 2015   #4
Sam Jackson

Windows 7 Home Premium 32 bit
 
 

I had tried your mentioned solution, but none of them work! It said the same problem.
My System SpecsSystem Spec
19 Nov 2015   #5
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Try this: Go to "Libraries" then "Pictures" then "Sample Pictures" and see if you can view any of the pictures there!
I'm thinking this might be a basic Windows problem. I see you are running Windows Ultimate. Did you PC come pre loaded with Ultimate?
Of course you might have an infection. I see you are running AVG Free edition. I would uninstall that and download and instal MS security Essentials from here and run that.
My System SpecsSystem Spec
23 Nov 2015   #6
Sam Jackson

Windows 7 Home Premium 32 bit
 
 

I'm able to view sample pictures. And my latest Windows version is Windows 7 Home Premium 32 bit with 360 Internet Security 2015. I had downgraded the Windows version due to unable to boot issue in 2014. Speaking of my main issue of this thread, what exactly causing this problem? Here is my other evidences of using FreeEditor software but the main issue still persists.


Attached Thumbnails
Unable to view the captured screenshots by using any software.-capture-1.png  
My System SpecsSystem Spec
23 Nov 2015   #7
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Your screenshot does NOT show Irfanview. It appears to be "Free Editor"
Can you view the screenshot you posted above in one of your viewers? Can you put a jpg or png file that you cannot open on Dropbox or similar and post the share link here. That way we can see if the file is corrupt.
BTW does this problem go back to when you downgraded your Windows 7 version? Where did your Windows 7 install disc come from?
My System SpecsSystem Spec
23 Nov 2015   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Screen shots in games usually need to be enabled in the game settings bmp is not the best format it is a huge file to begin with jpeg would be more common format so review the games options.
My System SpecsSystem Spec
25 Nov 2015   #9
Sam Jackson

Windows 7 Home Premium 32 bit
 
 

My System SpecsSystem Spec
26 Nov 2015   #10
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Those links are all for BMP files. We know they don't work. Please go back and answer fully my post #7. The questions I asked might assist us to get to the bottom of your problem. Without your co-operation we can't help you further.
My System SpecsSystem Spec
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 Unable to view the captured screenshots by using any software.




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