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Windows 7: Windows Photo Viewer won't open

23 Jan 2016   #1
Sylveon Fetish

Windows 7 Ultimate x64
 
 
Windows Photo Viewer won't open

On my Windows 7 machine, Windows Photo Viewer will not open. I double click an image so I can view it but it will not open. I click it a number of times, it still won't open. At this point, I open the task manager and see that COM Surrogate (dllhost.exe) which houses Windows Photo Viewer is running only as a process with a process ID of 76D0CB12-7604-4048-B83C-1005C7DDC503. That process ID doesn't get any hits on Google. There is one Microsoft result, but that is dealing with multiple user accounts that are trying to use Windows Photo Viewer, I am the only account and nobody else is using Windows Photo Viewer on the computer but me, so that does not apply.


My System SpecsSystem Spec
.
23 Jan 2016   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
23 Jan 2016   #3
Sylveon Fetish

Windows 7 Ultimate x64
 
 

When I type msconfig, I get a message that says, "no items match your search"
My System SpecsSystem Spec
.

24 Jan 2016   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Sylveon Fetish View Post
I open the task manager and see that COM Surrogate (dllhost.exe) which houses Windows Photo Viewer is running only as a process with a process ID of 76D0CB12-7604-4048-B83C-1005C7DDC503. That process ID doesn't get any hits on Google.
I have the same:
Windows Photo Viewer won't open-process-explorer.jpg


My System SpecsSystem Spec
24 Jan 2016   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I'd make a new admin account and change the other to standard user
User Account - Create

User Account Type - Change
My System SpecsSystem Spec
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 Windows Photo Viewer won't open




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