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Windows 7: Absolutely No Videos Will Play


19 Nov 2009   #1

Windows 7 Ultimate 64-Bit
 
 
Absolutely No Videos Will Play

What's shakin people,

I recently upgraded to 7 about a month ago. Things were going great until every time I opened any sort of video file, be it AVI, WMA, including streaming video from youtube, xbox.com, anything, the program being used (Firefox, WMP, WinAmp) would either hang or crash. The most frequent error response was "AppCrashB1," or something along the lines of that. I made sure to update my nvidia drivers, update firefox, run compatibility checks, and new codecs. Nothing works. Whenever I restart/turn on my computer, videos will work several times, and fairly well. However, after about 15-30 minutes, the same jazz starts happening. I have absolutely no idea where to go from here. Thanks.


My System SpecsSystem Spec
.

19 Nov 2009   #2

7600.20510 x86
 
 

Hi.

Install Shark's Codec pack and update your Adobe Flash.

From an elevated command prompt, run:

sfc /scannow
My System SpecsSystem Spec
19 Nov 2009   #3

Windows 7 Ultimate 64-Bit
 
 

I tried to run sfc /scannow and it said I need to be an administrator running a console session to access sfc, and to be honest, I'm green at this...
My System SpecsSystem Spec
.


19 Nov 2009   #4

7600.20510 x86
 
 

Quote   Quote: Originally Posted by kazedionysus13 View Post
I tried to run sfc /scannow and it said I need to be an administrator running a console session to access sfc, and to be honest, I'm green at this...
That's why I said, "elevated."

Elevated means to run it as administrator. You can right click on the shortcut then choose run as admin.

Start menu | all programs | accessories | right click Command Prompt
My System SpecsSystem Spec
19 Nov 2009   #5

Windows 7 Ultimate 64-Bit
 
 

Thanks for you help, but unfortunately, the situation is staying the same. The scan found nothing and the codecs installed fine.
My System SpecsSystem Spec
19 Nov 2009   #6

7600.20510 x86
 
 

Quote   Quote: Originally Posted by kazedionysus13 View Post
Thanks for you help, but unfortunately, the situation is staying the same. The scan found nothing and the codecs installed fine.
If you've ever had any bsod, they will be inside C:\Windows\Minidump

Rar or zip them, then attach to a post. This could help figure things out.

Also, very helpful: Type system information in the start menu search box. Hit enter. On the screen that pops up, use ctrl+s. Rar or zip the saved file and also attach that to a post.
My System SpecsSystem Spec
20 Nov 2009   #7

Windows 7 Ultimate 64-Bit
 
 

The Minidump was empty, as expected. Here is the system information. When on the System Drivers tab, I noticed some "Critical" ones under the Error Control section. I don't know if they are specifically relevant or not. Thanks alot for your help.


Attached Files
File Type: zip System Information.zip (70.1 KB, 13 views)
My System SpecsSystem Spec
20 Nov 2009   #8

7600.20510 x86
 
 

Alright. Follow this and hopefully it will be fixed.

Type regedit in the start menu search box.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

and delete:

SynTPEnh
Zune Launcher
SmartMenu
SysTrayApp

Then go to start menu | all programs | startup

Inside there, delete:

Google Update

Back to start menu search box, type services.msc then hit enter. Disable:

Cyberlink RichVideo Service
Viewpoint Manager Service (You could also delete the entire folder for this in program files.)
Yahoo! Updater

Go to device manager and right click on sptd. Disable it.


When done, reboot computer and test. Let me know how it goes.
My System SpecsSystem Spec
20 Nov 2009   #9

Windows 7 Ultimate 64-Bit
 
 

Well, I did everything you said last night and so far, it's all running smoothly. The only draw back was my touch pad stopped being able to scroll, but all I did was reinstall the Synaptics driver. It looks like this was definitely the correct answer. Thanks alot for all your help. Without it, I may have thrown my laptop at a wall.
My System SpecsSystem Spec
20 Nov 2009   #10

7600.20510 x86
 
 

Sounds like you did well. Awesome and enjoy.
My System SpecsSystem Spec
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 Absolutely No Videos Will Play




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