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Windows 7: Cannot Play DVD

01 May 2010   #11

Windows 7 Professional x64

You may try updating the firmware on the drive.

I fear that one of the programs you use is causing the issue. Could you please post a screenshot of your Programs and Features window?

A Preferred Method of Uploading/Posting Screen Shots

My System SpecsSystem Spec
01 May 2010   #12

Windows 7 Ultimate X64

Did you try a different DVD ? I like to start with the easy things first.
How many codecs do you have on your system now ? Having multiple codecs can interfere with each other. I use CCCP it uses MPC and has its own codecs and it will play everything i throw at it.
If it is driver related you could try to manually update the drivers via device manager or see if Windows update has any.

Edit: J-K, I checked out the dvd drive online and it is a newer one that is Windows 7 certified and have not seen any real problems with others having issues with DVDs. I would not rule out firmware but it is probably a software or driver issue.
My System SpecsSystem Spec
01 May 2010   #13

Windows 7

I don't need to update the Firmware on this drive as it is already at 1.03, and I just downloaded the latest nForce and Geforce Drivers using Windows Update - still no joy.

However once WMP stopped instead of closing it I left it open and after about 5 minutes the DVD started to play in fast forward to the menu selection. I selected to play the movie and it stopped again. If I leave it eventually (5 minutes or so) it starts to play again but soon after stops.
I have uploaded a screen shot of my programs and features.

I uninstalled nvidia pure video decoder and Shark007 codecs an installed klite codecs

Attached Thumbnails
Cannot Play DVD-progs1.jpg   Cannot Play DVD-progs2.jpg  
My System SpecsSystem Spec

01 May 2010   #14

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Hi JonnyAlpha
Was Win 7 pre-installed or if not where did the OS come from. Was it a retail CD or download?
My System SpecsSystem Spec
01 May 2010   #15

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)

What is the "Opti Drive Control 1.48" software listed in your screen shot? If that is for the DVD drive I would try removing it. Create a Restore point, remove it and see what happens. If that resolves your problem then you are good to go. If not you can always restore the restore point.
My System SpecsSystem Spec
02 May 2010   #16

Windows 7

Opti Drive Control is an Optical Drive Diagnostic Tool from the NERO web site, I used it in an attempt to diagnose the drive, the problem existed before it was installed.

I'll remove it anyway.
My System SpecsSystem Spec
06 May 2010   #17

Windows 7

Still not happening!!
My System SpecsSystem Spec
06 May 2010   #18

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)

This must be a driver issue with Windows 7. Since the drive is NEW and it works perfectly in Windows XP then the only thing left is the Driver in Windows 7. Check the vendors web site for a new updated driver if one is not available I would just replace the DVD they are so cheap now-a-days.
My System SpecsSystem Spec
09 May 2010   #19

Windows 7

I had already replace the DVD Drive with a newer model, I used to have an AD-7170S which experienced exactly the same problems.

I have just been home to my PC workshop and fitted the SATA AD-7170S to one of my spare PCs an installed Windows 7 without a hitch.
The mobo is an Elitegroup 915-M5.

This confirms that it definitely must be a problem caused by the nVidia Chipset on the Abit AN-M2HD and either the NEC Firmware, the Phoenix Award BIOS or the MS drivers (because the problem affects the install of Windws before any other software gets loaded).

So unless i can get Abit / nVidia or MS to sort out the problem I am left with the following choices:
1. Fit an IDE DL DVD RW
2. Fit a PCI SATA Card (will have to remove my PCI WiFi Card and fit a USB dongle)
3. Replace the motherboard.
4. Stick to XP
My System SpecsSystem Spec

 Cannot Play DVD

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