Windows Media Player 12, mp4 files and my video card...


  1. kyuball
    Posts : 3
    Windows 7
       New #1

    Windows Media Player 12, mp4 files and my video card...


    I have a problem opening .mp4 files with WMP 12. Every time I try playing an HD mp4 file, I get this error message:



    Uploaded with ImageShack.us

    It seems inexplicable to me that it would be the case that my video card cannot somehow handle this file considering that it plays on VLC just fine. However, I wanted to consolidate all video files to WMP12 so that I can embed it into an MS Access form for organized video viewing.

    I don't know if there is any relevant info that I can give regarding my video card but I found that my computer came with an ATI Radeon HD 3300 Graphics card and the file I am tring to play's specs beyond file type are below:

    Frame width: 1280
    Frame height: 720
    Data rate: 3597kbps
    Total bitrate: 3693kbps
    Frame rate: 29 frames/second

    I also downloaded and installed Shark's codec pack from this forum and am still getting that same error message.

    Can anyone offer me some insight into how I can get my WMP12 to stop acting weird and play the files that it is supposed to be able to play?
    Last edited by kyuball; 02 Jun 2010 at 16:08. Reason: Better error picture
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  3. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #2

    Welcome to the forum,

    So what happens if you click on web help?

    Have you tried setting media player as the default for all file types, vlc player may be the default right now.

    Just a couple suggestions for you to try, post back to let us know your results.
    Attached Thumbnails Attached Thumbnails Windows Media Player 12, mp4 files and my video card...-media.jpg  
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  4. Shark007
    Posts : 744
    Windows 7 Ultimate 64bit
       New #3

    At the bottom of the settings application, use the SUGGESTED settings
    Then, On the SWAP TAB, choose to disable the Microsoft Video decoder

    If AVI's are being troublesome, choose to disable the DMO video codecs also.
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  6. kyuball
    Posts : 3
    Windows 7
    Thread Starter
       New #4

    derekimo said:
    Welcome to the forum,

    So what happens if you click on web help?

    Have you tried setting media player as the default for all file types, vlc player may be the default right now.

    Just a couple suggestions for you to try, post back to let us know your results.
    Hey Derekimo,

    The default player settings are right and when I click on web help, it says:

    "You've encountered an error message while using Windows Media Player. Additional information is not currently available for this error."

    I am baffled.

    I will try Shark's suggestion above and post back the results...
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  7. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #5

    Alright, hopefully that helps.
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  8. kyuball
    Posts : 3
    Windows 7
    Thread Starter
       New #6

    Shark007 said:
    At the bottom of the settings application, use the SUGGESTED settings
    Then, On the SWAP TAB, choose to disable the Microsoft Video decoder

    If AVI's are being troublesome, choose to disable the DMO video codecs also.
    May I just say, "Bravo on this codec pack!!"

    Followed your instructions and it all worked like a charm! Thank you, thank you, thank you!!

    And thanks to both Derekimo and Shark for taking the time and helping a brother out!
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  10. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #7

    You're Welcome,

    Great! Glad to hear you got it fixed. Excellent help Shark!
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