Computer connected to internet wirelessly but webpages won't load

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  1. Posts : 179
    Windows 7
    Thread Starter
       #31

    UsernameIssues said:
    Not a problem - just for my own notes:
    Once we see the text file with the IPCONFIG info...
    ...we will help you connect to your router to change the channel to 3
    (we can also look to see if there is an excess of 6to4 adapters)

    You can expect a problem (delay) if the owner of the router does not know the password for the router's web based interface. If this is not known, then let us know the brand and model of the router (wireless access point).
    Hi again,

    I tried running that command but nothing comes up.

    ipconfig/all > %UserProfile%\Desktop\IP.txt

    Am I doing something wrong? Nothing is saved in the desktop or any other folder.
      My Computer


  2. Posts : 10,485
    W7 Pro SP1 64bit
       #32

    I'm not sure what could have gone wrong. I've added a video to the post:
    Default Gateway Not Available and/or DNS Server Not Responding
    Please see if that helps.
      My Computer


  3. Posts : 179
    Windows 7
    Thread Starter
       #33

    UsernameIssues said:
    I'm not sure what could have gone wrong. I've added a video to the post:
    Default Gateway Not Available and/or DNS Server Not Responding
    Please see if that helps.
    I just tried it again haha. It still does not work. Is there another way to get the information for you? I don't know why the txt file won't come up.
      My Computer


  4. Posts : 10,485
    W7 Pro SP1 64bit
       #34

    Sure...
    Open a cmd prompt window and type in
    ipconfig/all (with or without a space before the /all part)
    Then post screenshots so that we can see each part.

    You can also try replacing the path to the txt file with any complete path that you want.
      My Computer


  5. Posts : 179
    Windows 7
    Thread Starter
       #35

    UsernameIssues said:
    Sure...
    Open a cmd prompt window and type in
    ipconfig/all (with or without a space before the /all part)
    Then post screenshots so that we can see each part.

    You can also try replacing the path to the txt file with any complete path that you want.
    Alright, here we go. These shots are taken while connected via wifi.
    Attached Thumbnails Attached Thumbnails Computer connected to internet wirelessly but webpages won't load-ipconfig-1.png   Computer connected to internet wirelessly but webpages won't load-ipconfig-2.png  
      My Computer


  6. Posts : 10,485
    W7 Pro SP1 64bit
       #36

    Then you will want to open Internet Explorer...
    ...put 192.168.1.254 into the address bar
    ...press enter

    Let us know the manufacturer and model number of the router. Then we might be able to tell you what screen to look for
    to change the Wi-Fi channel.

    And back on this post, the IP address of the router is 192.168.1.254.
    The goal of those two files was to ping the router and to ping some computer beyond the router.
      My Computer


  7. Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
       #37

    UsernameIssues said:
    Are the drivers up to date for the wireless card?


    Let's also put a file on your desktop to help monitor your connectivity:

    Enable file extensions - if need be
    File Extensions - Hide or Show

    create a new text file
    open that new file in notepad
    paste in this code
    It must be early for me, what am I doing wrong here??

    I open a txt doc on desktop, then add line of code, save and then rename?

    I can create the text doc but this does nothing?

    Ignore this sorted now
      My Computer


  8. Posts : 179
    Windows 7
    Thread Starter
       #38

    UsernameIssues said:
    Then you will want to open Internet Explorer...
    ...put 192.168.1.254 into the address bar
    ...press enter

    Let us know the manufacturer and model number of the router. Then we might be able to tell you what screen to look for
    to change the Wi-Fi channel.

    And back on this post, the IP address of the router is 192.168.1.254.
    The goal of those two files was to ping the router and to ping some computer beyond the router.
    Hi again,

    I'm going to hit this issue this weekend. Sorry, it's been crazy busy for me. She's also connected via ethernet now, so I guess the issue isn't as pressing, but I'd still like to figure it out.

    Will update with the information needed :) Thanks!
      My Computer


  9. Posts : 179
    Windows 7
    Thread Starter
       #39

    UsernameIssues said:
    Then you will want to open Internet Explorer...
    ...put 192.168.1.254 into the address bar
    ...press enter

    Let us know the manufacturer and model number of the router. Then we might be able to tell you what screen to look for
    to change the Wi-Fi channel.

    And back on this post, the IP address of the router is 192.168.1.254.
    The goal of those two files was to ping the router and to ping some computer beyond the router.
    Okay, the manufacturer is Motorola and the model number is NVG510.
      My Computer


  10. Posts : 10,485
    W7 Pro SP1 64bit
       #40

    You are not alone with web pages not loading:
    Motorola NVG510 help page for AT&T U-Verse users | Ron Berman @ Haas

    There are instruction on how to get the manual as a PDF. I'll try to look at that when I can. In the mean time, see if you can follow the info in the link above to surf to the router/modem interface.
      My Computer


 
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