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Windows 7: Windows 7 unable to connect

31 Jul 2010   #1
atlanta1

Windows 7
 
 
Windows 7 unable to connect

Hi -
I know many people have had this problem, but I need help. I had to reformat my hard drive, and after that, I haven't been able to connect to my home network, though I can connect to other networks. Every time I try to connect, it just says "Unable to connect" (I can't even enter in the password). When I click on troubleshoot, it just says that it can't find the problem. Any ideas??


My System SpecsSystem Spec
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31 Jul 2010   #2
Petey7

Windows 7 Professional SP1 64-bit
 
 

Well, the normal recommendations are to unplug both your router and modem for 30-60 seconds. Plug the modem back in and wait until all the normal lights are lit with no blinking. Then plug your router back in. If that does not work you can reset your router to the factory defaults by pushing the rest button which should be on the back or bottom of the router.
My System SpecsSystem Spec
31 Jul 2010   #3
atlanta1

Windows 7
 
 

Yes, I've done that, but it still says "Windows was unable to connect to [network]." My husband's computer can connect to our network, and my computer can connect to other networks, just not our wireless. I've tried disabling the firewall, to no avail. I'm not sure what else to try?
My System SpecsSystem Spec
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31 Jul 2010   #4
Petey7

Windows 7 Professional SP1 64-bit
 
 

where is your computer in relation to the router? I assume that you've tried connecting when right next to it, but it I want to be sure. Did you actually try reseting the router, then trying to connect to it afterwards? Once again, I have to be sure, because a lot of people don't follow all the advice given to them.
My System SpecsSystem Spec
31 Jul 2010   #5
atlanta1

Windows 7
 
 

Yes, I'm right next to the router. The connection throughout the house is 4 bars.

Yes, I reset it using the red button on the back. Still the same thing.
My System SpecsSystem Spec
31 Jul 2010   #6
Petey7

Windows 7 Professional SP1 64-bit
 
 

I'm trying to think of something that would prevent you from connecting to certain routers that has nothing to do with the router itself. Can you do me a favor. Look in Device Manager (you can find this by typing it in the start menu search bar), find you network adapter, right click it, then click properties, and tell me the name of the wireless adapter and the date it list for the driver.
My System SpecsSystem Spec
31 Jul 2010   #7
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

If you plug in with an ethernet cable, what happens?

~Lordbob
My System SpecsSystem Spec
31 Jul 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

Try using an ethernet cable to hard wire into the router. I suspect it will work, but if it doesn't, it will give us something else to consider.

I suspect the issue is with the encryption. Try disabling encryption on the router, for the time being, and see if you can connect.
My System SpecsSystem Spec
31 Jul 2010   #9
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Can you post a screen shot Device manager?
http://www.sevenforums.com/tutorials...en-forums.html

Screenshot tools.
Screenshot with Paint
Screenshot and Upload using MWSnap
Fscapture free download

Have you try using the IP's setup CD?
My System SpecsSystem Spec
31 Jul 2010   #10
atlanta1

Windows 7
 
 

When I plug in the ethernet cable, nothing happens. Well, under "view your active networks," it shows up as connecting, but it never does. when i click on it, it says that it's been connected for however long, but the "packets sent" are like 200 or so and there are none received.

There are two network adapters.
1) Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20) - date for the driver is 6/5/2009 (when I click to update, it says it's up to date).
2) Dell Wireless 1520 Wireless-N WLAN Mini-Card; driver - 7/7/2009, says it's up to date too.

I'll have to hunt for a flash drive or something in order to transfer a screen shot from that computer to this one.
My System SpecsSystem Spec
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 Windows 7 unable to connect




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