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Windows 7: Ethernet/Wireless Disconnecting.

04 Aug 2010   #1
Aran Taylor

Windows 7 64-bit
 
 
Ethernet/Wireless Disconnecting.

(Before i start, i have checked multiple threads on this site about my problem but none atm have seemed to work, im sorry if this topic arrises constantly but i have done a search but my problem still presists.)

Hi,

My problem has been going on roughly since i aquired the laptop but im sure that it isn't a hardware fault as it is both the ethernet and wireless adapter having problems.

My ethernet will disconnect usually once or twice a day usually an hour after the laptop has been turned on. After that it won't disconnect again.
The wireless internet will disconnect more often and it is random as to when it will happen.

The disconnection happens like this,
Unable to browse the web using any internet browser like firefox or internet explorer
Any online game i play kicks me from the server to a login screen (if the game has one)
However, the laptop still shows a stable connection to the ethernet/wireless. It will show the yellow triangle with an exclamation mark for a second then show a stabe connection.

Laptop Specs;

Windows 7 64-bit
AMD Athlon II Dual-core M320 2.1 GHz
4GB RAM
Wireless Adapter - Atheros AR9285
Ethernet Adapter - Realtek PCIe FE Family Controller

So far i have tried;

Updating all devices,
Uninstalled the devices and re-installed,
Unistalled Anti-virus software,
Disabled Firewalls,
Changing Channels on the router,
Update Router firmware,
Reseting the router.

Thanks for taking your time to read the above and thanks for any help that you can provide.


My System SpecsSystem Spec
.

04 Aug 2010   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

This is the listing of errors in your event log (from DDS that I asked you to run)

04/08/2010 13:03:31, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
04/08/2010 12:52:38, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: StarOpen
04/08/2010 12:52:25, Error: atikmdag [52236] - CPLIB :: General - Invalid Parameter
04/08/2010 12:52:17, Error: Application Popup [1060] - \SystemRoot\SysWow64\Drivers\StarOpen.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
04/08/2010 11:58:33, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
04/08/2010 11:58:32, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
04/08/2010 11:58:32, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
04/08/2010 11:58:32, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
04/08/2010 11:58:30, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
04/08/2010 11:58:24, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
04/08/2010 11:58:17, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSP aswTdi discache spldr StarOpen Wanarpv6
My System SpecsSystem Spec
04 Aug 2010   #3
Aran Taylor

Windows 7 64-bit
 
 

Oh wow

Do you happen to know the cause of the problem then from that ?

Thanks for the help as well.
My System SpecsSystem Spec
.


04 Aug 2010   #4
CarlTR6

Windows 7 Ultimate 32 bit
 
 

For more information on the atikmdag error, read this: atikmdag stopped responding and has recovered...
My System SpecsSystem Spec
04 Aug 2010   #5
Aran Taylor

Windows 7 64-bit
 
 

Im really confused
My System SpecsSystem Spec
04 Aug 2010   #6
CarlTR6

Windows 7 Ultimate 32 bit
 
 

What is confusing you? What can we help you understand?
My System SpecsSystem Spec
04 Aug 2010   #7
Aran Taylor

Windows 7 64-bit
 
 

Im not a very computer person so im unsure what to do atm .

With the text Jacee provided im unsure what to do with it tbh. Same with the link you gave as well. Could you possibly jsut explain what to do with the text and links that would be great.

Thanks again for your time.
My System SpecsSystem Spec
04 Aug 2010   #8
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Sure. the text you posted is a list of errors your system has experienced. Each of these errors has a cause. The one I picked out is a driver. It is your display driver, a graphics card driver. Somehow this driver caused an error. The link I gave you was about this driver, what it does, the errors it can cause and how to correct those errors.

There are drivers for your sound card (sound adapter), video card (video adapter), network cards (LAN adapters), software programs, other installed hardware - a whole slew of drivers. That particular one was mentioned in the error report. Drivers are loaded into memory when you boot up and are necessary to run the hardware/software with which they are associated.

Notice than one of the errors the author of that article wrote about was caused by a conflict with an installed TV tuner. I have seen this result in a system crash and a BSOD (Blue Screen of Death). He also wrote about having current drivers installed as opposed to an obsolete version of that driver. Outdated drivers can definitely create problems. I have no way of knowing if either or both of these apply to you since I have no idea what is on your system and I do not know the dates of your drivers.

I hope I haven't confused you more; but given you a little understanding of what a driver is and what it does. Please ask any questions you have.
My System SpecsSystem Spec
04 Aug 2010   #9
Aran Taylor

Windows 7 64-bit
 
 

Thank you very much .

Ill give it a look and see what i can do. Im not sure what the error did or if i even noticed it, but if it gets fixed it won't cause any harm
My System SpecsSystem Spec
05 Aug 2010   #10
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Aran Taylor View Post
Thank you very much .

Ill give it a look and see what i can do. Im not sure what the error did or if i even noticed it, but if it gets fixed it won't cause any harm
Exactly.
My System SpecsSystem Spec
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 Ethernet/Wireless Disconnecting.




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