| Windows 7: Random "No Internet access" problem on WiFi laptop |
18 Aug 2010
|
#1 | | Microsoft® Windows 7™ Ultimate |
Random "No Internet access" problem on WiFi laptop Hey guys, I'm experiencing a frustrating issue with my wireless connection on my Windows 7 laptop and was hoping for some troubleshooting tips.
First off, here are the relevant specs:
- HP Pavilion dv9000 laptop computer (Windows 7 Ultimate)
- Intel Wireless WiFi Link 4965AGN (Network adapter)
- Speedstream 6520 (Wireless DSL router)
Recently, I've been experiencing a problem where my wireless Internet connection randomly goes from "Internet access" status to "No Internet access" status. Sometimes it also goes to "Limited access". The (!) yellow exclamation point shows up on the wireless icon in the right-hand taskbar corner.
I can fix this temporarily by turning the wireless switch off and back on again (I have a physical switch on my laptop), which brings back the Internet access. But after about 15 minutes give or take, the connection fails again. It is an extremely frustrating occurrence that now happens every 15 minutes without fail.
Things that might be causing this:
- Recently changed my SSID
- Recently disabled SSID broadcast to prevent neighbors from seeking out my connection
Things I've done to try fixing the problem that have not worked:
- Changing SSID again
- Enabling SSID broadcast
- Changing the router's channel (I've tried channels 11, 10, 6, 2)
- Checking the power setting on my network adapter to make sure it wasn't shutting off on low power
Any help? Thanks a lot in advance, guys. By the way, I also have an Ethernet-linked desktop on the same router, and this problem is not occurring on it. | My System Specs |
| System Manufacturer/Model Number HP Pavilion Laptop dv9000 series OS Microsoft® Windows 7™ Ultimate CPU Intel® Core 2 Duo @ 1.50 GHz Memory 2.00 GB RAM Graphics Card NVIDIA GeForce Monitor(s) Displays 17" Laptop monitor Internet Speed 1.5 Mbps DSL |
18 Aug 2010
|
#2 | | Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10 S. ME and W. ME |
N series can often do some pretty strange things. One thing I see happen is the card will latch at 300Mbps but it is meant for 150Mbps so obviously it won't see the router. Look to see what speed it is reporting it has latched at. The other is if you don't have IPV6 addresses working then disable the IPV6 component of your nic in the Control Panel settings for the Network Card. | My System Specs | | System Manufacturer/Model Number DELL XPS Studio 435T OS Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10 CPU i7 975 3.3 GHz Extreme (Factory OC'd to 3.6 GHz) Motherboard DELL provided Memory 18 Gb Tri-Channel 1066 Graphics Card ATI 5970 2048 Mb Sound Card X-Fi Extreme Gamer Monitor(s) Displays Vizio 37" HD-TV Screen Resolution 1920 x 1080 Keyboard Logitech Performance K350 Wireless Mouse Logitech Performance MX Wireless PSU DELL Provided 475 watts Case DELL Cooling 3 fans Hard Drives 1.5 Tb HDD
1.5 Tb HDD
2.0 Tb Network Drive
512 Gb Crucial SSD Internet Speed 3 Mb up 750 Kb down Other Info Bamboo Fun Tablet, Belkin N+ Wireless router, Pioneer Dolby System Wireless Headphones, Bose 5.1 Dolby Surround Sound System, LifeCam VX 3000 Webcam, Blu-Ray/Hi Def DVD +RW combo and Blu-ray +RW,l 15 in 1 media card reader, Logitech Rumblepad 2, Hauppauge 2250 DTV Tuner with MS Media Center Remote
Laptop:Alienware M17x, Q9100 CPU, 8Gb RAM, 1920x1200 WUXGA LCD driven by 4870's in CrossFireX, Bl |
18 Aug 2010
|
#3 | | Microsoft® Windows 7™ Ultimate |
Thanks for the tips, but unfortunately that didn't seem to solve the problem.
One thing I wanted to add that I just noticed was that it seems this issue happens when I'm actively browsing through the Internet.... but doesn't happen when activity is very limited.
For example, I left the laptop alone for over 1 hour and it stayed connected, but within minutes of browsing it failed again. Could this have something to do with the Internet activity itself tripping up the connection?
Here's a screencap of the situation: | My System Specs | | System Manufacturer/Model Number HP Pavilion Laptop dv9000 series OS Microsoft® Windows 7™ Ultimate CPU Intel® Core 2 Duo @ 1.50 GHz Memory 2.00 GB RAM Graphics Card NVIDIA GeForce Monitor(s) Displays 17" Laptop monitor Internet Speed 1.5 Mbps DSL |
18 Aug 2010
|
#4 | | Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10 S. ME and W. ME |
Look and see if you are allowing the network card, the one on the laptop, to go to sleep, there are several issues within Windows 7 that either occur when going to sleep, while sleeping or while awakening, these are basically on different PC's/laptops but do occur. If you are allowing the NIC to sleep or hibernate turn that option off, in fact I don't allow any of my PC's/laptops to sleep/hibernate when on power and have had very little in the way of issues. | My System Specs | | System Manufacturer/Model Number DELL XPS Studio 435T OS Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10 CPU i7 975 3.3 GHz Extreme (Factory OC'd to 3.6 GHz) Motherboard DELL provided Memory 18 Gb Tri-Channel 1066 Graphics Card ATI 5970 2048 Mb Sound Card X-Fi Extreme Gamer Monitor(s) Displays Vizio 37" HD-TV Screen Resolution 1920 x 1080 Keyboard Logitech Performance K350 Wireless Mouse Logitech Performance MX Wireless PSU DELL Provided 475 watts Case DELL Cooling 3 fans Hard Drives 1.5 Tb HDD
1.5 Tb HDD
2.0 Tb Network Drive
512 Gb Crucial SSD Internet Speed 3 Mb up 750 Kb down Other Info Bamboo Fun Tablet, Belkin N+ Wireless router, Pioneer Dolby System Wireless Headphones, Bose 5.1 Dolby Surround Sound System, LifeCam VX 3000 Webcam, Blu-Ray/Hi Def DVD +RW combo and Blu-ray +RW,l 15 in 1 media card reader, Logitech Rumblepad 2, Hauppauge 2250 DTV Tuner with MS Media Center Remote
Laptop:Alienware M17x, Q9100 CPU, 8Gb RAM, 1920x1200 WUXGA LCD driven by 4870's in CrossFireX, Bl Random "No Internet access" problem on WiFi laptop problems? All times are GMT -5. The time now is 08:43 AM. | |