internet issues

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  1. AnotherLostSoul
    Posts : 17
    Windows 7 x64
       New #1

    internet issues


    I'm having nothing but trouble using win7 64bit for internet connectivity. I currently have a D-link DIR-615 router (supports 802.11n/g/b), and a Realtek 8185 adapter in the PC (802.11g/b).

    I have played around with different setting configurations for hours, as well as spoken to the incomprehensible reps in the suburbs of anywhere, India - to no avail.

    Now, I have a second computer running windows xp plugged directly into the router, and it works fine; which leads me to believe the issue lies with either windows 7 or my network adapter. Perhaps I need a 802.11n adapter? Or should I simply switch back to an 802.11g router?

    Does anyone have any experience with an issue like this on this OS? If so, any advice will be greatly appreciated!
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  3. Petey7
    Posts : 2,963
    Windows 7 Professional SP1 64-bit
       New #2

    The first thing to look at is drivers. Go to the Realtek website and download the latest 64-bit driver for your card. Uninstall the old one from within device manager, I repeat uninstall the old one, for a third time, uninstall the old one (sorry but most people skip this step and argue for 5 hours before finally doing it), then install the new driver. Is there any change?
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  4. Lemur
    Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       New #3

    If your router supports g and your nic supports g, there shouldn't be any problems.
    - when you type in the ip address: 192.168.0.1 do you see the log on for the router?
    - when looking at the device manager, does is show the nic correctly?
    - if yes and yes, can you ping an ip address? if no, try at the command prompt ipconfig /renew
    Let me know what you find out and we will go from there!
    :)
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  6. AnotherLostSoul
    Posts : 17
    Windows 7 x64
    Thread Starter
       New #4

    [IMG]file:///C:/Users/JOEYC%7E1/AppData/Local/Temp/moz-screenshot-1.png[/IMG][IMG]file:///C:/Users/JOEYC%7E1/AppData/Local/Temp/moz-screenshot-2.png[/IMG]Petey, I'm trying to find the drivers at Realtek's website - internet is super slow. It looks like I may have 2 devices...

    Realtek 8185 Extensible 802.11b/g Wireless Device
    Realtek PCIe GBE Family Controller

    When I go to the network and sharing center and click on adapter properties it tells me info. for the 8185. Did I configure something wrong?

    Lemur, I can log into the router and the device manager shows both devices. I tried to ipconfig /renew and then ipconfig /refresh... no luck.
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  7. AnotherLostSoul
    Posts : 17
    Windows 7 x64
    Thread Starter
       New #5

    Did that screenshot work?
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  8. Lemur
    Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       New #6

    Okay, if you can log into the router, then your nic is working. So far, so good. Did you look at the device manager to ensure the nic looks okay?
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  10. AnotherLostSoul
    Posts : 17
    Windows 7 x64
    Thread Starter
       New #7

    Yep, I checked the device manager. I have those 2 devices stated above under the 'Network adapters' tab
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  11. Lemur
    Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       New #8

    For the IP setting, make sure IP and DNS are obtained automatically
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  12. Lemur
    Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       New #9

    And we want the IP settings for the Realtek PCIe GBE Family Controller.
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  13. AnotherLostSoul
    Posts : 17
    Windows 7 x64
    Thread Starter
       New #10

    IP/DNS obtain auto is on.
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