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Windows 7: Cable connection but no internet


04 Sep 2010   #1

windows 7 64 home premium
 
 
Cable connection but no internet

My laptop's plugged to the system but it says constantly no internet,reset the router...done that over and over.

When I try plugging another laptop to the system it's fully functional,intenet access as usual.

so..any ideas as to what should do?

This is what is displayed on the laptop that's not connecting to the net

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Yaaseen>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Yaaseen-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : F0-7B-CB-4E-03-91
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 50-63-13-8E-9A-0F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : DW1520 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : F0-7B-CB-4E-03-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-26-B9-C4-38-6C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::970:1f0c:c6fc:9247%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : September-04-10 6:58:09 AM
Lease Expires . . . . . . . . . . : September-11-10 6:58:09 AM
Default Gateway . . . . . . . . . : fe80::222:b0ff:feca:9ccd%11
fe80::224:1ff:fe6f:3d81%11
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.phub.net.cable.rogers.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{DAC823CC-2D1F-48DE-8015-D600C6FB0BC3}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:87a:149b:9c14:63e9(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::87a:149b:9c14:63e9%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Reusable Microsoft 6To4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{76AF24FE-DD6D-4C6C-B792-934293B3ED86}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Yaaseen>




Attached Thumbnails
Cable connection but no internet-ipconfigall.png  
My System SpecsSystem Spec
.

04 Sep 2010   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

I saw this problem just the other day but I'm not sure what caused it, your router may require a firmware update to fix this problem or you can try to type in the correct default gateway manually into your IPv4 properties.

The problem is that instead of your regular default gateway you have two IPv6 addresses listed in front of the regular default gateway which should be 192.168.0.1.

Default Gateway . . . . . . . . . : fe80::222:b0ff:feca:9ccd%11 <problem
fe80::224:1ff:fe6f:3d81%11 <problem
192.168.0.1 <correct default gateway
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
My System SpecsSystem Spec
04 Sep 2010   #3

Win 7 Pro x64
 
 

are you able to ping 192.168.0.1?
My System SpecsSystem Spec
.


05 Sep 2010   #4

Windows 7 Ultimate x64, XP Mode, W8.1 Preview VM - 7 Pro x64 second remote tower
 
 

Hello saayeen Welcome to SF!

First question here would be for a hardwired by ethernet or Lan adapter or usb? as to how you are connected to the router and over to the modem? For some ISPs you would need to power down everything and unplug the ethernet cable if used from the modem and recycle that by turning off and unplugging the ac adapter.

Without anything else running you then replug the modem and allow that to re-establish itself with the ISP to refresh it's own IP address. Then you would replug the router in and turn that back on once the ethernet cable was plugged back into the modem first if one is present.

The recycled router then establishes a fresh private IP address where you can then power up the laptop and wait to see if the options screen for selecting Home, Workplace, or Public appears where you select the Home option. Once the connection is established the Network & Sharing "Map" option will show a working connection there.

Note this would offset the other laptop however where the private IP would later have to be refreshed likely by opening up a command prompt and entering the "ipconfig /release" followed by "ipconfig /renew" commands.

If the laptop is plugged in by way of usb and the other laptop runs a 32bit Windows there you may need to locate 64bit drivers for the particular router since that will be seen as a network adapter in the device manager. Depending on make and model you may have to use XP Pro 64 drivers if nothing newer is found at the manufacturer's support site.

In order to get online here to run the 64bit 7 the ISP had to be changed as well as replacing the cable modem the new ISP provided! I know how that one goes. If the Lan port or a nic card is used you should see it working after a few tries however while the ISP may likely have a FAQ page for this to look over as well.
My System SpecsSystem Spec
Reply

 Cable connection but no internet




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