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Windows 7: Strang error in accessing internet wirelessly


09 Sep 2010   #1

Windows 7
 
 
Strang error in accessing internet wirelessly

hey guys, trying to sovle my brothers issue on his sony vaio laptop which is a few months old. I am a bit geeky but have reached my limits here.

Im on his laptop now and it only works with the LAN in and wont for wireless. below is some CMD testing. have turned off windows firewall and uninstalled mcafee.
I saw ipv6 is disconnected somewhere in the settings?
i deleted all his wireless profiles and then connected to our network again.
note, by router is od and not the one specifically from the provider. It works though, for both my mothers and my laptops... so there is something wrong with his. I dont know if there is some funky sony software profile messing things up??

Apreciate any help. I have a load of work to do and will be left alone if i cna solve this wireless issue (so he doesnt have to have the lan cable to get his WOW on...).


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\gook>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : gook-VAIO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 2A-81-58-F8-FF-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ether
net Controller
Physical Address. . . . . . . . . : 00-24-BE-BE-06-9B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 2C-81-58-F8-FF-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c9d:e7b3:a47b:50a1%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 09 September 2010 17:14:13
Lease Expires . . . . . . . . . . : 09 September 2010 18:14:12
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 184559198
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-39-69-EE-00-24-BE-BE-06-9B

DNS Servers . . . . . . . . . . . : 192.168.101.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{EB67E911-867D-4C13-AE00-E3C7ECA0A89B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{42E8CD4D-E1AB-47B4-A6C7-4003F67B0773}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6DD0B22D-C026-4940-9700-1362E8BA5673}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\gook>ping <computer_ip_address>
The syntax of the command is incorrect.

C:\Users\gook>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=3ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms

C:\Users\gook>ping 255.255.255.0

Pinging 255.255.255.0 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 255.255.255.0:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\gook>ping 192.168.1.3

Pinging 192.168.1.3 with 32 bytes of data:
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\gook>ping 203.190.60.37

Pinging 203.190.60.37 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 203.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\gook>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Users\gook>

My System SpecsSystem Spec
.

09 Sep 2010   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

When IPv6 says disconnected it means that IPv6 isn't accessing the internet, this is by design because the IPv6 protocol is only used on the LAN for Homegroups.

Are the other two wireless machines using Windows 7? If there aren't using Windows 7 then your router may need a firmware update in order to work correctly with Windows 7.
My System SpecsSystem Spec
09 Sep 2010   #3

Windows 7
 
 
cracks in my knowledge are showing!

Yes, we are all on 7.
My System SpecsSystem Spec
.


09 Sep 2010   #4

Windows 7 Ult, Windows 8.1 Pro,
 
 

It might help if you compare the ipconfig results from the other working machines. Look for any differences in the default gateway or DNS server.

If there are any differences it may help to type in the correct default gateway and DNS server info into the IPv4 properties window on the problem machine. McAfee can also cause problems in this area.
My System SpecsSystem Spec
10 Sep 2010   #5

Windows 7
 
 
mine

Hey guys, thanks. this is mine

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alexander>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alexander-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 90-4C-E5-7B-0F-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3c3f:1d01:5b17:98a0%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 September 2010 12:05:42
Lease Expires . . . . . . . . . . : 10 September 2010 14:36:35
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 302837478
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-D4-AD-29-00-26-9E-D4-3D-9B

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-00-00-00-00-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4EB28F40-D145-4D61-9A38-935A57CCC865}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A1B89B9E-B0CC-4443-AF52-2F49D253DDD6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Alexander>
My System SpecsSystem Spec
10 Sep 2010   #6

Windows 7 Ult, Windows 8.1 Pro,
 
 

Ok, in the first read out the DNS server is listed as 192.168.101.1 which isn't typical because usually the DNS will show up the same as the default gateway which is 192.168.154.1. You can also go into your routers settings and use an alternate DNS like google DNS which works well for me.

In the second picture of the working connection the DNS shows up as 192.168.154.1 which is the same as the default gateway and is typical for a working connection.

So the problem machine isn't getting the same DNS assigned to it as the working machine for some reason. I'm not sure why this is happening but it may help to go into your IPv4 properties and type in the DNS the other machine is using.

The picture below shows you where you can type in the DNS or the default gateway of your router. I would manually type in both of them in you case on the problem machine.


Attached Thumbnails
Strang error in accessing internet wirelessly-ipv4-properties-manual-default-gateway-entry.png  
My System SpecsSystem Spec
10 Sep 2010   #7

Windows 7
 
 
good man!

i noticed there was something was wrong with that number but couldn't figure out why it would be different to mine. fixed it.
What happened was, when he was in canada he "messed around with it" to make a profile... go figure. The dns was hard-coded to the wrong number hence, why the numbers didn't tally.
Never would have noticed if it wasn't for you, so much thanks! Apreciat
Appreciated!
My System SpecsSystem Spec
10 Sep 2010   #8

Windows 7 Ult, Windows 8.1 Pro,
 
 

My pleasure greko, glad I could help. I believe he must have entered that rogue DNS into the IPv4 properties window at some point, so unless someone goes in a changes it then it would just stay there and prevent that machine from using the proper DNS.
My System SpecsSystem Spec
Reply

 Strang error in accessing internet wirelessly




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